So rude and unhelpful to DoorDashers. Staff was just standing around and the food was getting cold but no one would help me with my order. I won't be accepting orders from this store as a dasher anymore. And I have the best ratings and have been dashing for 10 years. Too bad for them and the customers...
JJ
Jaysus
Nov 7, 2025
1.0
Terrible Good
DK
Desiree Kubik
Nov 7, 2025
1.0
This used to be my favorite place to go to, unfortunately that is no longer the case anymore. They are rude and the quality has gone way down, not to mention they’re never open when they’re supposed to be. I came this Wednesday to Order 2 large combos, we walked in at 6:28 and got turned away because the guy said “we stop making food at 6:30, we’re only making drinks right now.” When I had two more minutes and the mall closes at 8pm!! I can see stop making food maybe at 7, but 6;30 is absolutely absurd maybe list that on your online website so people do not waste their expensive gas. So we go to get our two large combos today, Friday, get All the way home to open my box to this. WHY on earth would you think this is acceptable to hand out?? Especially when each combo is like $16 each! So we had to go alll the way back again to get it remade, had to leave my poor girlfriends food at home to get cold. I should have made y’all remake both!!! $40 for one burnt nasty sub and one cold one. Oh & also was supposed to have cheese but that was also ironically missing. Not to mention when we came back dude was rude as hell had a whole attitude because he had to remake it. Idk maybe don’t hand out black food & you wouldn’t have a problem bud! This is completely unacceptable & we absolutely will not be back until it’s under control.
JM
jess muldoon
Nov 5, 2025
5.0
MY HUSBAND HAS FOOD POISONING THANKS TO THERE CHEF TODAY
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours for Charleys Cheesesteaks at Outlets at Niagara Falls?
Charleys Cheesesteaks is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 11:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is Charleys Cheesesteaks open for delivery or drive-through services?
No, Charleys Cheesesteaks does not offer delivery or drive-through services as all delivery and drive-through hours are marked closed.
Does Charleys Cheesesteaks provide takeout and pickup services?
No, takeout and pickup services are not currently available at Charleys Cheesesteaks; these hours are shown as closed every day.
What is the address of Charleys Cheesesteaks at Outlets at Niagara Falls?
The address is 1900 Military Rd., Niagara Falls, NY 14304, US.
Which payment methods does Charleys Cheesesteaks accept?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Can I find coffee shops near Charleys Cheesesteaks?
Yes, Tim Hortons is a nearby coffee shop where you can grab a coffee before or after visiting Charleys Cheesesteaks.
Are there other dining options close to Charleys Cheesesteaks?
Nearby dining options include India Grill for Indian cuisine, Ben & Jerry's for ice cream, Pita Gourmet serving Mediterranean food, Lotus Express for Chinese dishes, Larosa NY Pizza for Italian cuisine, Burger King for burgers, and SUBWAY for sandwiches.
What shopping centers and stores are close to Charleys Cheesesteaks?
Charleys Cheesesteaks is located near the Premium Outlet Mall Buffalo and Express Factory Outlet, as well as stores like Adidas Niagara Falls, Vans Outlet, Kay Jewelers Outlet, and Francesca's boutique.
Does Charleys Cheesesteaks have an online presence where I can browse the menu?
Yes, you can visit their menu online at https://order.charleys.com/menu/outlets-at-niagara-falls/.
How can I contact Charleys Cheesesteaks for more information?
You can reach them by phone at +1 716-298-5005 or visit their Facebook page at https://www.facebook.com/467948586881158.