Five Guys

4.3
1075 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1278 Route 300 in Newburgh is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
1278 Route 300, Newburgh, NY
12550, United States

Hours

Reviews

4.3
1,075 reviews
5 stars
631
4 stars
276
3 stars
96
2 stars
37
1 star
35

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers praised the burgers and fries for being fresh and delicious, there were several complaints about food preparation issues, including overcooked fries and bland burgers.

Cleanliness

Feedback on cleanliness was mixed; some customers noted clean dining areas and restrooms, while others reported dirty tables and unsanitary conditions.

Service Speed

Customers experienced inconsistent service speed, with some noting quick service while others complained about long wait times for food.

Pricing

Many reviews mentioned that the prices are considered high for fast food, with some customers feeling that the quality did not justify the cost.

Customer Service

Overall, customer service received positive remarks for being friendly and polite, although there were instances of poor service and attitude from staff.
  • NY
    New York
    Nov 5, 2025
    3.0
    I think those are real potatoes with what they're making french fries. However I'm concerned that there's so much oil dripping from my soggy french fries that the United States is contemplating invading Five Guys and taking over your resources.
  • KA
    Kailyn Atwell
    Oct 13, 2025
    5.0
    Orders have always been correct and food tastes good. Inside is clean and workers are polite.
  • SI
    Steven Banom III
    Oct 4, 2025
    4.0
    Second time we have been here. We came during dinner time. Food is always very good. However, the food was a bit slow. I felt like they favored online orders vs the customers who actually ordered in person. The place was also not as clean as I expected. Tables weren't cleaned on a regular basis it seemed, and certain condiments like the ketchup were empty. Definitely would go back if passing through, but I hope they improve the above
  • SG
    SkyWard Guy
    Sep 15, 2025
    3.0
    I was told Five Guys has great cheeseburgers so I checked it out. I was so disappointed. The cashier was polite and prompt. I ordered a cheeseburger, fries and a soda. The food took almost 10 minutes to be prepared which was really a surprise considering there were 10 people working in the kitchen with 3 designated to preparing the cheeseburgers and hamburgers. The food was hot when served but somehow the cheese wasn't melted. It was American cheese and tastes highly processed. I ordered it with mayo, lettuce, tomato, ketchup and mustard. Somehow it had no flavor. It was like eating a bland bun and bland meat patty with nasty tasting cheese. Though I was really hungry, I didn't finish eating it. The fries were so greasey and overly salted. Wow, they were greasey. So much grease each fry was completely limp. I barely ate half the fries. The food was just so bad, I just changed the food from 2 stars to one. The cheeseburger was $10.95 and the fries were $6.95! I really wanted to like this place. I won't go back. The local diner's and Burger King's food is far better.
  • MR
    Matthew Ramsay
    Sep 9, 2025
    5.0
    Are we kidding …. 5 guys is the KING OF BURGERS AND FRIES

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.