Arby's

4.1
2493 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
239 Route 17k, Newburgh, NY
12550, United States

Hours

Reviews

4.1
2,493 reviews
5 stars
1,248
4 stars
626
3 stars
316
2 stars
125
1 star
178

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of employees like Leslie and Bianca providing excellent service.

Food Quality

Overall, the food received positive remarks for being fresh and tasty, particularly the beef n cheddar and curly fries, although some customers noted inconsistencies in temperature and quality.

Cleanliness

The restaurant was frequently described as clean, contributing to a pleasant dining experience for many customers.

Order Accuracy

There were several complaints about incorrect orders and issues with service, particularly in the drive-thru, indicating a need for improvement in order accuracy.

Pricing

Customers expressed concerns about the pricing being high for fast food, with some feeling that the value did not match the cost.
  • SS
    Smoovg
    6 days ago
    5.0
    The employees were very professional and serviced the customers in a timely manner
  • LP
    La Princesa
    Dec 15, 2025
    5.0
    I had to sit in here to wait for my bus after an interview I’m a young lady and it was very cold in an area I’m not from so I wasn’t sure where to go until the bus arrived . A manager did ask me if I was waiting for someone I replied yes I know they may have thought maybe I was up to no good but thank you for not being rude or nasty or forcing me to wait in the cold . If I had the money I would’ve got something . I’m Sorry . Thank you .
  • EJ
    Eleanor Jones
    Dec 13, 2025
    5.0
    Stopped by Arby’s recently and had a good experience. My order was mostly right, but I didn’t receive my jamocha milkshake at first. I mentioned it to Kayla and she took care of it right away without any hassle. She was polite and professional, and the rest of the visit went smoothly. The food was fresh and the place was clean. Overall, solid service and I’d come back again.
  • JJ
    Jamie
    Dec 10, 2025
    1.0
    Terri.\nBle service rude and very , very overpriced , and then they wanna tip , imagine that
  • CQ
    charlie Q
    Dec 10, 2025
    5.0
    Bianca deserves a raise!!! I gave her a hard time about my order and she handled it in an incredibly polite, sweet respectful manner, bravo! Keep up the great work