Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
835 reviews
5 stars
269
4 stars
198
3 stars
137
2 stars
92
1 star
139
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, particularly in the drive-thru, leading to long wait times.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and mistakes in food preparation.
Staff Attitude
Feedback indicated a mix of experiences with staff, ranging from friendly and polite to rude and disrespectful.
Cleanliness
Several customers noted concerns about cleanliness in the dining area and food preparation.
Food Quality
While some customers enjoyed their meals, there were numerous complaints about food quality, including cold items and poor preparation.
- CSChristian SmithDec 26, 20251.0Placed a breakfast order through the mobile app at 10:15, arrived at the drive-thru at 10:22 but couldn’t reach the order screen until 10:34 due to extremely slow service just to be told my order was voided because “I wasn’t there before the end” of breakfast. I then waited an additional 15 minutes before I could even get out of the drive-thru to go inside and speak to someone, which also did no good. Long story short, I waited for over 30 minutes and I never received my order simply because the service here is so slow and terrible. I know sloths faster than these guys. Never giving them my money again.
- JJJenDec 20, 20251.0Missing one of my 2 food items, after bad attitude directly from AM manager. And no, they were not busy. One car in front and one back at the speaker. What a joke, no wonder I've been here 3 times all year. Lol let's make that once per 3 years, now! Byeee.
- DMDonna MartinDec 16, 20251.0McDonald's says it has a golden rule: Treating everyone with dignity, fairness, and respect. I placed drive-thru order after waiting my place in line. I was asked to pull in a parking spot to wait. I politely asked how long the wait would be. Waiting really wasn't going to work for me. I was told politely, after checking, was unsure of wait time I apologized but requested a refund option. Manager told me I was disrespectful and rude. No, just anxious. As the pickup window was closing, the polite staff told the manager my Bills Mafia box (only item ordered) was indeed ready. I heard the Manager tell them no. Refund only no food!!! He displayed an example that is not something anyone wants to witness. I had my reason for not being able to wait. My grandson was with me, I would never want anyone showing him that it was ok to be disrespectful because he chose the unpopular choice of a refund vs uncertain wait. Not disrespectful, just doing what was necessary for my journey at that time. So very sad for the example being displayed to the young employees and all customers to behave that way when someone chooses different.
- BSBradley ScottNov 15, 20251.0Absolutely rude and disrespectful staff, embarrassing to the company. I don't even want to return to pick up door dash, let alone as a customer.
- SJSharon JantoSep 10, 20251.0Just 2 of your employees having marijuana in a bag outside the main door just smoking
Frequently Asked Questions About McDonald's
What are the regular opening hours for this McDonald's location?
This McDonald's is open daily from 5:45 AM to 11:00 PM.
What are the delivery hours for this McDonald's?
Delivery is available daily from 6:00 AM to 11:30 PM, except on Thursday when it closes at 11:00 PM.
When can I use the drive-through service at this McDonald's?
The drive-through is open every day from 5:00 AM to midnight.
What payment methods are accepted at this McDonald's?
You can pay using American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location offer curbside pickup?
Yes, this McDonald's offers curbside pickup service for your convenience.
Can I place an order online or through an app for this McDonald's?
Yes, you can order online at https://mcdonalds.order.online/business/-5579 or through the McDonald's app available on the Apple App Store and Google Play Store.
What is the address and contact number of this McDonald's?
This McDonald's is located at 531 W Union St, Newark, NY 14513. You can reach them at +1 315-331-2499.
Are there other fast food restaurants near this McDonald's?
Yes, nearby fast food options include Wendy's and another McDonald's location, perfect for comparing your favorite menu options or grabbing food for a group.
What nearby places can I visit before or after dining at McDonald's?
You can visit local attractions such as Mark's Pizzeria, Sugar & Slice Pizzeria for additional dining options, or get a relaxing massage at Learn To Relax Massage Therapy.
Are there fitness centers near this McDonald's where I can work out?
Yes, nearby fitness facilities include Refuel Group Fitness Facility, Refuel Total Fitness, and Curves, great places to stay active before or after your meal.