Dunkin'

3.5
693 reviews
Decked Out Lattes
Get DirectionsCallWebsite

Business Details

242 E Union St, Newark, NY
14513, United States
(315) 331-3075
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Newark, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
242 E Union St, Newark, NY
14513, United States

Hours

Reviews

3.5
693 reviews
5 stars
273
4 stars
122
3 stars
102
2 stars
43
1 star
153

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and unfriendly staff.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty bathrooms and overall lack of cleanliness in the establishment.

Food and Drink Quality

While some customers enjoyed the food and drinks, many expressed dissatisfaction with incorrect or poorly prepared items.

Staff Attitude

Reviews indicated a mix of friendly and unfriendly staff, with several customers noting negative interactions with employees.

Management Issues

Several customers called for better management and training, citing a lack of responsiveness to issues and overall poor management practices.
  • CR
    Charlatee Raegan
    Oct 14, 2025
    1.0
    Terrible employees and managers over all. The managers do not do anything to handle a situation, I've been in here multiple times and each time, I've had an issue, and the managers never made it better. They’ve always been snarky and just have attitudes, the employees are no better. Just walking in there its very dirty i can tell nobody really cleans or gets underneath anything, the bathrooms are also disgusting. Theres always a long wait whether its busy or not. Ive come here because it’s close to my home and work. Now i will never return. It’s a terrible business and terribly run. My drinks are never made correctly and my food is always sloppily thrown together or cold. This business needs to be shut down or there needs to be new management! A lot of people will agree with me , this store is horrible!
  • BD
    Brandy-Mae Dibble
    Oct 4, 2025
    1.0
    I come here pretty often and I always get an iced latte and today has been like the third time now that they never put the espresso in and just hand me a cup of iced milk, my bf got it for me today so it wasn't corrected before leaving but its honestly not even a difficult drink to make
  • EW
    Erich Winkler
    Sep 29, 2025
    3.0
    Friendly staff. Average food.
  • GG
    Gary
    Sep 14, 2025
    1.0
    Historically bad coffee, like undrinkable, and weird chai tea. Small lobby and disorganized service. Direct quote from one flustered employee to a newly arriving one: "Welcome to Hell"
  • ER
    Emily Ryan
    Aug 21, 2025
    1.0
    If you’re in a rush, DO NOT COME HERE!. Every single time I sit in the drive thru for at least 20 minutes.
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the regular opening hours of Dunkin' in Newark, NY?

Dunkin' is open Monday through Saturday from 5:00 AM to 7:00 PM and on Sunday from 6:00 AM to 7:00 PM.

Are there any special holiday drinks currently available at Dunkin'?

Yes, the current holiday menu features the new Cookie Butter Cloud Latte and the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, along with the Berry Sangria Refresher.