Wendy's

2.6
155 reviews

About

Fast Food Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
462 7th Ave, New York, NY
10018, United States

Hours

Reviews

2.6
155 reviews
5 stars
42
4 stars
13
3 stars
14
2 stars
7
1 star
79

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and restrooms, and reports of pests.

Service Quality

Customers consistently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many customers complained about cold, poorly prepared food, missing items, and incorrect orders.

Atmosphere

The restaurant was described as uninviting, with reports of homeless individuals causing disturbances.

Management Issues

Reviews indicated a lack of effective management, with staff appearing untrained and disorganized.
  • MR
    Mr Rio
    Nov 9, 2025
    1.0
    No Apple Pay and not cleaning the tables. Poor service.
  • CT
    Cuarto Televisión
    Oct 30, 2025
    1.0
    A place where they don't want to give you ketchup, they ignore you despite paying more than $30 for 2 hamburgers, and the place is dirty.
  • GB
    Guillaume Blond
    Oct 23, 2025
    1.0
    Hygiène dégoûtante, menu sans saveur....
  • DZ
    Diego Z
    Oct 15, 2025
    1.0
    The worst Wendy’s restaurant in the world!. Awful customer experience ever. The guy in charge of delivering the order has a very bad attitude. I’m curious, if he doesn’t like his job just quit. On top of the previous, the store is ugly and dirty, full of homeless making trouble and bothering customers. Last but not least, the order came in a bad shape, I had to go to the cashier twice, and the guy in charge answered in an improper manner. Please avoid this place, you have a lot of burger restaurants nearby Times Square!!
  • DR
    David Ross
    Oct 6, 2025
    1.0
    Attention Wendy's corporation, how can you let this place use your name? FILTHY DIRTY. Service is THE WORST. You wait 30 minutes for a burger and it is ICE COLD? You advertise that you do not even freeze your meat, so how is it ICE COLD? The soda machines that are supposed to be out for the customers have been out of service over 3 months. They never even tried to fix trhem. Now, they say the one behind the counter is broken. So this is the ONLY WENDY'S IN THE WORLD WHERE YOU CAN NOT GET A SODA! It's crazy, and pathetic. Close this place down

Frequently Asked Questions About Wendy's

Is 462 7th Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.