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Wendy's

3.9
(3274 reviews)

Business Details

20 E 14th Street, New York, NY
10003, United States
(212) 243-0438

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
20 E 14th Street, New York, NY
10003, United States

Hours

Reviews

3.9
3,274 reviews
5 stars
1,372
4 stars
870
3 stars
603
2 stars
190
1 star
239

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported that the restaurant was dirty, with issues such as unclean tables, overflowing trash cans, and unsanitary bathrooms.

Customer Service

Feedback on customer service was mixed; while some praised the staff for being friendly and efficient, others reported rude behavior and poor handling of orders.

Food Quality

The quality of food received mixed reviews, with some customers enjoying their meals while others complained about cold or poorly prepared food.

Atmosphere

Several reviews mentioned an unpleasant atmosphere due to the presence of homeless individuals and a lack of cleanliness, which detracted from the dining experience.
  • DD
    Dominique Williams (Dom)
    5 days ago
    5.0
    So good and very clean great customer service ❤️
  • ST
    stan tang
    Feb 17, 2026
    5.0
    Clean and well lit. Kiosks were all functional. Staff were efficient and professional. Food was served hot and drinks served cold.
  • DD
    D3XPERIENCE
    Feb 5, 2026
    4.0
    Food is great but the trash cans here are always full and dirty the tables are never clean and there i
  • YZ
    Youcef Zerg
    Jan 16, 2026
    5.0
    This my favorite wendys location in nyc, all staff members are nice and kind especially the tall white lady (the manager) she is very nice and kind and always do the right thing in case of a mistake or a missunderstanding.
  • AT
    Andy Teran
    Jan 15, 2026
    1.0
    The Store is close why? It's 7 a.m. and the door is closed, and all the employees are inside, arriving late, and a tall, dark-haired woman closed the door in my face, telling me that it was closed.

Frequently Asked Questions About Wendy's

Is 20 E 14th Street Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 20 E 14th Street currently open?

Yes! This Wendy's location remains open and committed to serving you every day.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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