Subway

3.5
226 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local New York Subway® Restaurant at 170 West 23rd St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
170 West 23rd St, New York, NY
10011, United States

Hours

Reviews

3.5
226 reviews
5 stars
101
4 stars
41
3 stars
18
2 stars
9
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative dining experience.

Food Quality

Customers reported inconsistent food quality, including stale bread, missing ingredients, and less meat than expected.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty utensils and a lack of cleanliness in the store.

Atmosphere

The atmosphere was described as bland or uninviting, with some customers noting issues like noise and discomfort.

Service Speed

While some customers appreciated the quick service, others experienced delays and poor handling of online orders.
  • SS
    Sam Smiley
    Oct 27, 2025
    1.0
    Gave me a stale bread and toasted it thinking it would not be noticeable. I would go back there and throw the whole sandwich across the store but I am too far away. I never order from here. Had wrong store picked in mobile app.
  • KH
    Ken you here
    Sep 12, 2025
    1.0
    0 stars for this Subway! My visit to this Subway in Manhattan was one of the worst experiences I've ever had. The first cashier served us with a rude and rough attitude. When I asked him for a softer bread, he rudely replied that they were all the same, that there was no difference. He also charged us an extra dollar for each drink refill that was supposed to be included in the deal meal. To top it all off, when we had finished eating, my friend went to refill her cup, and the other employee yelled at her that she couldn't do that. We told him we had already paid the refill, but he didn't even apologize. That's when we told him that his treatment of us had been very rude, and he insulted us in so many ways, calling us, among other things, stupid. He apparently wanted to behave even worse and started falsely accusing us of not paying the bill when we actually had the receipt and the card we used to pay with. The level of disrespect is unacceptable. If you want a moment of peace and quiet, we do not recommend this place.
  • LC
    Lokeswar Chowdary
    Sep 1, 2025
    1.0
    If you order online it will be disgusting. They did not put jalapeño, Onions, subcrums. They did even toast it. It's very disgusting. Never go to this subway. I even tried reach subway customer support but no response from them.
  • JV
    Justine Valle
    Jul 26, 2025
    1.0
    I have a business in this neighborhood for over 10 years. I have been coming to this store I’ve never been treated like I have been treated today. I asked for a cup of ice because the soda was hot and I got told had to pay for it. I understand tough times, but if the soda is hot, how am I supposed to drink it? Why was i giving hot soda and then when I said, just give me a refund why was I called a lesbian by the working man in establishment and cursed out by a woman?
  • HS
    Hari Prasad Sahni
    Jun 13, 2025
    1.0
    One of the most worst experience for me of a subway. The manager was rude and the lady making the sandwich did a horrible job and she is confidently making whole sandwich wrong and the overall experience ruined when he was showing hands and saying stuff like bs this and that overall it was the most worst experience for me.

Frequently Asked Questions About Subway

Where is Subway located in New York?

Subway is located at 170 West 23rd St, Store 8, in New York, NY 10011, inside The Chelsea Seventh Condo.

What are Subway's operating hours?

Subway is open 24 hours a day, Monday through Sunday.