At Papa Johns Pizza in New York, NY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best New York pizza for any occasion. Call us for pizza delivery in New York or stop by 896 AMSTERDAM AVENUE for carryout to order the best pizza in New York, along with breadsticks, wings, and more!
Multiple customers reported rude or unhelpful staff, with some mentioning long wait times and poor communication.
Food Quality
There were numerous complaints about the quality of food, including undercooked pizzas, incorrect orders, and overall dissatisfaction with taste.
Delivery Problems
Several reviews highlighted issues with delayed deliveries and incorrect order fulfillment, leading to frustration among customers.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed the taste of the pizza, indicating that experiences can vary.
MB
Melody Bee
Feb 9, 2026
5.0
Your regular Papa Johns store. Hard workers in the back pumping out orders. Had some kids running around, one pushed the other into a ceiling-high stack of empty boxes. Very Tom & Jerry-ish, very comical. Staff didn't trip. Good vibes
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Shaniqua Cocks
Feb 4, 2026
5.0
They really do have a $9 after 9 pm pizza (well it. Comes out to like $10 with tax!)
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Chiquita celtep
Jan 10, 2026
1.0
Malo malo los chicos regalan comida alas mujeres el encargado es el peor ese lugar el peor lugar toman todo el tiempo aver si ponen una persona más responsable sus pizzas estos día muy mal echas lo peor 😔
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Austin Greene
Dec 22, 2025
1.0
Very low quality food. Not tasty. Did not finish.
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Troy Mann
Dec 2, 2025
1.0
Frustrating experience. Received food two hours after placing order. Called to find out reason for delay; manger “Manny” said that deliverer called multiple times but did not answer which was untrue, as I did not receive any missed calls. Manager “Manny” said that he would make sure the order was remade and promptly delivered, which was also untrue. Food eventually came and was not fresh, rather reheated. Cheese was thick, dry, and hardened. All the manager could say was that he was sorry. After the order was redelivered delivery guy called to ask for my apartment number despite providing that info during initial call. It turned out that was the issue, as the apt. number was incomplete as shown on delivery boxes. The person taking the order was not accurate or efficient. Service at this location is declining.