McDonald's

3.7
2364 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • BreakfastAvailable
  • LunchAvailable

Location

McDonald's
556 7th Ave, New York, NY
10018, United States

Hours

Reviews

3.7
2,364 reviews
5 stars
924
4 stars
518
3 stars
452
2 stars
149
1 star
321

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, particularly in the bathrooms and dining area.

Service Speed

Customers frequently mentioned slow service and long wait times, especially for food and restroom access.

Crowded Environment

The location is often described as overcrowded, making it uncomfortable for customers.

Food Quality

While some customers enjoyed the food, others reported it as average or not fresh.

Customer Service

Mixed feedback on staff attitude, with some praising individual employees while others reported rudeness.
  • DG
    Divine gamin_yt
    Nov 16, 2025
    1.0
    I don't understand what's the point of having a time that you open then keep the store closed...completely unprofessional and this needs to be looked into. Complete waste of everybody's time if you don't want to open when your supposed to then don't post a open time on your front door and not to mention that it says your store is open on Google...management needs to be looked into so does the crew this not what McDonalds stands for
  • AY
    Arik Yakir
    Nov 12, 2025
    3.0
    great location but very simple place. they can do better foid is standard, getting just ketchilup no mayo and mustard
  • LL
    Luis Miguel Limon
    Nov 8, 2025
    1.0
    Paula is super rude, everything automated and no customer service
  • RB
    RICH BLACK
    Nov 7, 2025
    1.0
    I normally don’t leave reviews, but the consistent experience at this location needs to be addressed at the corporate level. The store is staffed and managed almost entirely by one group (Hispanic/Latino), and the treatment of customers is noticeably unequal. On multiple occasions, I have watched Black customers — including myself — receive dismissive attitudes, unnecessary pushback, and outright refusal for simple requests such as an extra sauce or a receipt. Meanwhile, customers of the same ethnicity as the staff are assisted quickly, spoken to politely, and often given the exact same request for free, without issue. For example: A Black customer asked for sweet and sour sauce and was told she needed to pay for it and was met with attitude. A few minutes later, a Hispanic customer requested the same sauce and was immediately handed multiple packets at no charge. This is not a one-time incident, this type of differential treatment happens daily. The janitorial staff also behaves as though they have authority over customers, confronting, staring down, and making certain customers uncomfortable, as if deciding who is welcome and who isn’t. I have seen Black customers told the dining area is “closed,” while Hispanic customers are allowed to sit and eat without issue at the exact same time. This behavior creates an environment that is unwelcoming, discriminatory, and frankly unprofessional. No customer should feel like they are being judged or treated differently based on race or background, especially in a corporation as large as McDonald’s. I am requesting that McDonald’s Corporate review the management and staff training at this location, including: • Customer service standards • Non-discrimination and cultural sensitivity expectations • Fair and consistent policy enforcement This is not about attitudes or personality, this is about biased service and unequal treatment, and it reflects very poorly on the brand.
  • TC
    TURIN CIPOLLA
    Nov 6, 2025
    1.0
    Went here and there were 8 teenagers jumping a dude blocking the entrance, had to get a homeless guy to tell them to move out of the way

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 556 7th Ave, New York?

McDonald's is open from 6:00 AM to midnight Monday through Wednesday, with extended hours until 4:00 AM on Thursday. On Friday and Saturday, it operates almost 24 hours, and on Sunday, from 4:00 AM to midnight.

Does this McDonald's location offer delivery services?

Yes, McDonald's at 556 7th Ave offers delivery, including same-day and no-contact delivery options.