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McDonald's

3.4
(1351 reviews)

Business Details

354 W 125th St, New York, NY
10027, United States
(646) 850-3553
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • BreakfastAvailable
  • LunchAvailable

Location

McDonald's
354 W 125th St, New York, NY
10027, United States

Hours

Reviews

3.4
1,351 reviews
5 stars
449
4 stars
248
3 stars
273
2 stars
128
1 star
253

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted poor cleanliness, with dirty tables and unsanitary conditions reported frequently.

Customer Service

Customers consistently noted rude and unhelpful staff, with several complaints about management's behavior.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders and missing items, indicating a lack of attention to detail.

Food Quality

While some customers enjoyed the food, there were complaints about it being old or not fresh, particularly during busy times.

Crowded Environment

The location is often overcrowded, making seating difficult and contributing to a chaotic atmosphere.
  • TY
    Travel adventure yearly
    Feb 23, 2026
    1.0
    Dirtiest Mac Donald’s stills they don’t clean enough over crowded mess up order 0/10 I hope it closes down
  • SP
    shatize pope
    Feb 7, 2026
    1.0
    This place needs to be shut down. It is not difficult to make and pack an order correctly when you literally have the receipt in your hand. I don’t know who owns or manages this location, but your employees have messed up my order for the last time. To make matters worse, DoorDash and Uber Eats refuse to issue refunds, even though there are numerous complaints about this location. This is clearly an ongoing problem, not an isolated incident. The lack of accountability, training, and quality control is unacceptable. A nice class action suit should help!
  • IC
    I'm Woke don't twist it means no mental chains
    Feb 5, 2026
    4.0
    Cozy quiet quick.....
  • AF
    Alex Fraczek
    Feb 5, 2026
    5.0
    I had a great experience at this location! The food was fresh, hot, and exactly what you’d expect from a reliable stop when you’re hungry. The staff were friendly and worked impressively fast, even during a very busy rush. The only downside is that the place can get quite overcrowded, especially around peak hours, which makes seating and moving around a bit challenging. Still, the team handles the crowd well and keeps things running smoothly. Overall, a solid, dependable spot with great service... I’d definitely come back!
  • SL
    Shelly Love
    Dec 28, 2025
    1.0
    Very bad I order a lot of food an I ask for big bag an this manger gave me a little bag it was on 12-28-2025:at 6:30 pm she walk alway my bag was riping very nasty

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 354 W 125th St, New York?

McDonald's at 354 W 125th St is open from 5:00 AM to midnight on Monday through Wednesday and Sunday, and from 5:00 AM to 1:00 AM on Thursday through Saturday.

Is the drive-through at this McDonald's location open 24 hours?

Yes, the drive-through at this McDonald's operates 24 hours every day of the week.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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