McDonald's

3.6
2123 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • BreakfastAvailable
  • LunchAvailable

Location

McDonald's
39 Union Square W, New York, NY
10003, United States

Hours

Reviews

3.6
2,123 reviews
5 stars
751
4 stars
493
3 stars
442
2 stars
159
1 star
278

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences highlighting a lack of basic customer service and attentiveness.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and unpleasant odors, contributing to a negative dining experience.

Food Experience

While some customers enjoyed the food, there were complaints about incorrect orders and cold meals, indicating inconsistency in food preparation.

Bathroom Access

Multiple reviews expressed frustration over closed bathrooms and difficulty accessing them, which negatively impacted customer satisfaction.

Atmosphere

The atmosphere was described as unwelcoming and depressing by some, despite renovations aimed at improving the dining environment.
  • MF
    Marina Fernández
    3 days ago
    1.0
    Evebthough we were eating a full menu in this establishment the manager didn't allow ud to use the wc having to go across the road to Barns&Noble to the restroom as my daughter had an emergency, the manager while we were eating there also called the police to evict a pregnant woman that was eating at our side without causing trouble and overlooking at a group of minors trying to sell sweets to every customer in the restaurant. Very undesirable experience and very bad manager behaviour, please go somewhere else! Do not stop here.
  • AD
    Ashleigh D
    Jan 3, 2026
    5.0
    My first McDonald’s experience while travelling overseas from Australia, and it didn’t disappoint! Great food, quick service, and exactly what I needed after a long flight. A reliable classic no matter where you are in the world.
  • PC
    Pab Chu
    Jan 2, 2026
    1.0
    I asked them nicely to just redo the bread as it didn’t look like flour but the girl gave me attitude and even the manager had to interview and keep her quiet. Once doesn’t expect much from McDonald’s but having an employee giving you attitude and treating you horribly is a new low for McDonald’s.
  • AL
    Adam Lombardi
    Dec 12, 2025
    1.0
    I needed to piss and I bought something and the bathrooms were closed!
  • JL
    Jackson Lee
    Nov 30, 2025
    4.0
    Standard McDonald’s. I like their breakfast especially their hash browns. Their egg McMuffin is pretty tasty especially at late night

Frequently Asked Questions About McDonald's

What are the McDonald's delivery hours at 39 Union Square W, New York?

Delivery is available Monday to Thursday from 6:00 AM to midnight, Friday from 6:00 AM to 4:59 AM, Saturday from 5:00 AM to 4:59 AM, and Sunday from 5:00 AM to midnight.

What services does this McDonald's location offer?

This McDonald's offers delivery, same day delivery, no contact delivery, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.