McDonald's

3.6
2122 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • BreakfastAvailable
  • LunchAvailable

Location

McDonald's
39 Union Square W, New York, NY
10003, United States

Hours

Reviews

3.6
2,122 reviews
5 stars
751
4 stars
494
3 stars
442
2 stars
160
1 star
275

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, leading to a frustrating experience.

Cleanliness

Many reviews highlighted unsanitary conditions, including dirty tables and unpleasant odors in the restaurant.

Food Consistency

While some customers enjoyed the food, there were complaints about incorrect orders and food being served cold.

App Experience

The mobile app was praised for its convenience and promotions, with some customers reporting quick service when using it.

Atmosphere

The restaurant's atmosphere was described as unwelcoming and depressing, with issues related to seating availability.
  • EK
    Ekaterina K
    2 days ago
    2.0
    A girl with pink hair is rude. You not foing me a favor, so don’t act like it. It is your job.
  • JS
    Jan Strawa
    Nov 11, 2025
    1.0
    Literally the worst McDonalds I ve ever encountered. I only were there twice cause it was close to my work first time I had only cash on me and they don’t accept orders at the counter and the kiosks didn’t accept cash at the time. Second time I asked politely if they got any outlets so I can charge up my phone and she said no so I pointed the one behind counter that was empty and she said they couldn’t do that. And they are giving wrong restroom code so u need to wait for the stuff to let u in. Don’t come with a full bladder
  • JR
    James Ross
    Nov 10, 2025
    1.0
    This place sucks. A shame of a McDonalds to put their name on this place.
  • HX
    Hannah Xiao
    Nov 9, 2025
    1.0
    Terrible service. I was given attitude when asked a question from the kitchen staff. Put the fries in the bag bro
  • DS
    Dianne Simmons
    Nov 3, 2025
    5.0
    Your taste buds need what this place is serving today. The meal was worth every penny. Employees treated everyone with real kindness! What makes it unique is the neighborhood presence. All aspects of this place impressed me.

Frequently Asked Questions About McDonald's

What are the McDonald's delivery hours at 39 Union Square W, New York?

Delivery is available Monday to Thursday from 6:00 AM to midnight, Friday from 6:00 AM to 4:59 AM, Saturday from 5:00 AM to 4:59 AM, and Sunday from 5:00 AM to midnight.

What services does this McDonald's location offer?

This McDonald's offers delivery, same day delivery, no contact delivery, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.