Customers generally praised the food for being flavorful and fresh, particularly the chicken dishes, though there were some complaints about inconsistency in quality.
Service Issues
Several reviews highlighted poor customer service experiences, including rude staff and slow service, particularly during peak hours.
Portion Sizes
Feedback indicated that portion sizes were often perceived as small for the price, with some customers expressing disappointment over the amount of food received.
Takeout Focus
The business is primarily a takeout spot, with limited seating available, which customers appreciated for convenience but noted the atmosphere was not conducive for dining in.
Staff Friendliness
While some reviews mentioned rude interactions, many customers praised the friendliness and efficiency of certain staff members, particularly Hossain.
SM
Standley McCray
Nov 14, 2025
5.0
Love this spot especially when I’m trying to eat healthy, cheap and what the option of good portions.
MS
Marut Sudsawath
Nov 3, 2025
5.0
Great chicken dish, perfect portion for my lunch, steamed chicken perfectly cooked and juicy.
KK
Krystal K
Oct 29, 2025
5.0
Food was so amazing, but the cashier should have not raised her voice to customers.
IP
Imam Uddin Piash
Oct 28, 2025
5.0
Absolutely loved my experience at Gai Chicken & Rice! The food was fresh, flavorful, and perfectly cooked — the chicken was juicy, and the rice was fragrant and soft. The sauces added just the right kick of flavor! 🐔🍚
QY
Qianmeng YU
Oct 19, 2025
1.0
I did not get food, due to wrong operating hours on classpass, but I already paid. Called staff and staff told me to ask for refund; yet classpass is non-refundable. I emailed to owner website, but was ignored. I have waited 3 weeks.
I don’t care that money, but it’s so strange like management does not care customers at all.