Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 253 West 42nd Street in New York is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
5,617 reviews
5 stars
3,428
4 stars
1,300
3 stars
516
2 stars
151
1 star
222
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the burgers and fries for being delicious and fresh, with some calling them the best they've ever had.
Service Issues
Numerous reviews highlighted poor service experiences, including rude staff, long wait times, and incorrect orders.
Cleanliness Concerns
Several customers reported unsanitary conditions, including sightings of cockroaches and dirty areas behind the counter.
Atmosphere
The location is often crowded and chaotic, which some customers found overwhelming, but others appreciated the lively environment.
- HCHakan Cakar1 day ago3.0Vasat. Burger zincirlerini pek tercih etmesem de; her yer kapalıyken iyi bir alternatif. Burger fena değil.
- MRMarlen Garcia Ramirez3 days ago5.0Un lugar maravilloso, la atención y el servicio son excelentes, la comida riquísima. Me gustó mucho
- CKChristiaan KamstraDec 30, 20253.0Cannot take away from the food as it’s always great and top notch!! But I feel this location don’t have enough staff and during this season should have at least 15 guys working the kitchen. When customers leave they must have a dedicated person cleaning tables to maintain the global standard as in Dubai it’s 5 starts for sure
- AHali HachemDec 29, 20251.0Worst fast food experience ever. The staff is rude, orders are not treated by arrival, it's extremely long, and the staff just throws fried in the bags with no consideration at all and judging by other comments it's a common thing there. Would not recommend and will not come back.
- JMJohannes MairhoferDec 21, 20251.0Food was good but will never come back! The staff was so rude - specially the women working on sunday 21st at 12 pm. Whats wrong with you?? Just behave normal and don’t shout at customers!! Hopefully they will change!!!
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does this Five Guys location accept reservations?
No, this Five Guys location does not accept reservations.
What are the opening hours for the Five Guys at 253 West 42nd Street?
This Five Guys location is open daily from 10:00 AM to 4:00 AM.
Can I order food delivery from this Five Guys?
Yes, delivery is available daily from 10:00 AM to 3:30 AM. You can order online at their delivery site.
Does this Five Guys location offer in-store pickup?
Yes, in-store pickup is available at this location.
Are there gluten-free options available at this Five Guys?
Certain items can be made gluten-free by ordering sandwiches without buns and wraps or bowls are available, but cross-contamination risk exists. Review their allergen chart for details.
What specialities does this Five Guys restaurant offer?
They specialize in hamburgers, cheeseburgers, fries, milkshakes, boardwalk fries, shakes, hot dogs, lettuce wraps, veggie sandwiches, and grilled cheese.
What payment options are accepted at this Five Guys?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is this Five Guys location family-friendly and accessible?
Yes, it welcomes children, has wheelchair accessible entrance and restroom, and offers high chairs.
What movie theaters are near this Five Guys in Times Square?
Nearby theaters include Regal E-Walk, Regal Times Square, AMC & IMAX Theater 42nd Street, and Imax, all great places to catch a movie before or after your meal.
Are there any nearby hotels close to this Five Guys?
Yes, the Westin Times Square Manhattan NY and The Westin New York at Times Square are nearby, useful for visitors staying close to the restaurant.
What entertainment or attractions can customers visit near Five Guys at 253 West 42nd Street?
Customers can visit The Ride NYC for bus tours, Madame Tussauds Wax Museum, and enjoy nearby parks like Chealse High Line Park for a full experience around their meal.