Dunkin'

3.5
269 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New York, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
693 9th Ave, New York, NY
10036, United States

Hours

Reviews

3.5
269 reviews
5 stars
97
4 stars
66
3 stars
31
2 stars
14
1 star
61

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported slow service, with many waiting excessively long for their orders.

Order Accuracy

Frequent complaints about incorrect orders, including wrong items and missing items, were noted.

Staff Attitude

Mixed feedback on staff behavior, with some customers experiencing rudeness and inattentiveness.

Cleanliness

While some reviews praised cleanliness, others reported unsanitary conditions and poor food handling.

Product Quality

Inconsistency in product quality, particularly with coffee and donuts, was a common concern among customers.
  • RB
    Ryan Biggs
    Nov 9, 2025
    2.0
    This is the slowest Dunkin in existence
  • DD
    DB32
    Sep 13, 2025
    2.0
    Holy hell! This is probably one of the worst locations in all of New York. The women are incredibly slow, ignore customers and a simple coffee to take 30 minutes to get even when the store is empty. I even tried ordering an event with mobile order. Got there 20 minutes after my order and still have to wait another 15 minutes for the order. Every time I go, the women are more focused on talking than working. I walked in today and there was a guy who was clearly irritated at the situation and I asked him how he been waiting a while. He told me that he was a local and a regular to the place and that he constantly has to wait 20 to 30 minutes for a coffee. I am buying my own disposable cups and brewing coffee at home!
  • JJ
    Jordan Jimenez
    Aug 12, 2025
    1.0
    They had me standing there for 30 minutes waiting to place a order as they continued to do the mobile orders so I left and won’t come back
  • JJ
    james james
    May 29, 2025
    1.0
    An up-to-date typical Dunkin’ Donuts, but the staff was not welcoming and more concerned about their online orders than the customers in front of them-The order took forever!!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 693 9th Ave, New York?

Dunkin' is open Monday through Friday from 5:30 AM to 6:00 PM, and on Saturdays and Sundays from 7:00 AM to 6:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, they offer both delivery and curbside pickup services.