Dunkin'

3.4
250 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New York, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
525 Lenox Ave, New York, NY
10037, United States

Hours

Reviews

3.4
250 reviews
5 stars
83
4 stars
48
3 stars
48
2 stars
24
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Product Consistency

Many reviews highlighted issues with order accuracy and food quality, including stale donuts and improperly made drinks.

Customer Experience

Several customers noted a lack of cleanliness and organization, contributing to a negative overall experience.

Staff Attitude

Feedback indicated that staff attitudes varied significantly, with some being friendly while others were described as rude or unhelpful.

Location Issues

The location's hours were misrepresented, and there were complaints about panhandling and crowding affecting the dining experience.
  • TJ
    tawana johnson
    Nov 7, 2025
    5.0
    Not 24 hours
  • ML
    Miss lav20
    Sep 20, 2025
    1.0
    This place is still horrible. I went there in person some years ago and they messed up my drink and had to fix it. It's been years now since and when I ordered through door dash it picked this location. I ordered a large macha latte because I have been enjoying them from the Dunkin near my job and a lightly toasted bagel with a butter packet and hash browns. My latte came iced, my bagel came more than lightly toasted with butter on it and basically dripping from the wrapper and the hash browns were meh. I had to fish out the ice and pour my drink in a mug to heat it just to drink it and it doesn't even taste like what I have been ordering. Mind you the label they print and put on the cup was there and they still put it in the bag that way.This location sucks, please don't order from them because you will not be happy unless you expect to not get what you ordered or terrible quality. They need to just close it since it hasn't improved in years.
  • DC
    Daneisy Cruz
    Sep 16, 2025
    1.0
    They don’t pay attention to what they do , really bad customer service
  • AC
    Ant Capp
    Aug 25, 2025
    1.0
    There is always something wrong , I order a head and still have to wait 20 mins for my order and at 6 am it's empty in there. No one knows how to make the drinks (Update) This place still blows ! I asked for my coffee light and it still came out dark brown and also I asked for ice coffee and guess what.... no ice just room temp "iced" coffee ! I threw it out and 2 sips. Wasted my points for a half fast coffee. I understand it was free due to my dunkin points (from other DD) but come on atleast try.
  • DL
    David Li
    Aug 14, 2025
    1.0
    Very slow service. No organization at all. The iced coffee was bitter after. Avoid if you can.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 525 Lenox Ave, New York, NY?

Dunkin' at 525 Lenox Ave, New York, NY is open 24 hours every day of the week, from Monday to Sunday.

What types of meals does Dunkin' serve at this location?

Dunkin' serves breakfast, lunch, and brunch at the 525 Lenox Ave location.