Dunkin'

3.5
223 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New York, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
353 Amsterdam Ave, New York, NY
10024, United States

Hours

Reviews

3.5
223 reviews
5 stars
84
4 stars
46
3 stars
38
2 stars
8
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some praising friendly staff while others report rudeness and poor handling of orders.

Order Accuracy

Several customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Food Quality

The quality of food, particularly donuts and coffee, received mixed reviews, with some customers enjoying the offerings while others noted stale or poorly prepared items.

Cleanliness

Concerns were raised about cleanliness, with reports of unsanitary conditions and flies around food, impacting the overall dining experience.

Speed of Service

While some customers appreciated the quick service, others reported long wait times and slow order fulfillment, especially during busy hours.
  • EB
    Erik Beresford
    Oct 10, 2025
    1.0
    If you like placing a to-go order and all your food isn’t in the bag so you have to ask them to re-do the order, this is the place for you!
  • DH
    Dusty Hernandez
    Aug 7, 2025
    1.0
    DO NOT USE E-Payments here they will scan it and not give you the product I even came back to the location to show proof it took my balance they even told me Baskin wasn’t affiliated with Dunkin when it is I’ve used the same method many times at the same location and all the manager did was deny and lie and made me feel embarrassed for even showing them that it took my money as you see I’ve used it many times this is the first time I have had an issue I wouldn’t be leaving this review of it weren’t for the way the manager handled it I contacted corporate but beware they will take your payment and say it’s on me even though you show all the proof that it was taken so I’m out almost $6 and couldn’t even get my coffee and donut
  • BH
    Baptiste Honoré
    Jun 26, 2025
    1.0
    3 doghnuts in 30 min !
  • JS
    Juan Tellez Sandoval
    Jun 2, 2025
    1.0
    Got charged $1 for a cup of ice with a $15 order that included a drink. This should be illegal and definitely major corporate decision fail from Dunkin’s.
  • MD
    Mateusz Dworaczyk
    May 28, 2025
    5.0
    Są takie miejsca, które stają się idealnym punktem startowym przed długim dniem pełnym przygód w wielkim mieście. Dla nas, takim miejscem okazał się Dunkin' Donuts przy 353 Amsterdam Avenue. Wpadliśmy tam tuż przed wyruszeniem na całodzienne zwiedzanie Nowego Jorku, szukając szybkiej dawki energii i – nie da się ukryć – odrobiny tego słynnego amerykańskiego klimatu. To, co nas tam spotkało, przeszło nasze oczekiwania, głównie za sprawą obsługi. Ekipa była po prostu genialna! Pani, która przyjmowała nasze zamówienie, nie tylko uśmiechała się szeroko, ale i chętnie z nami pożartowała. Kiedy dowiedziała się, że jesteśmy w Stanach po raz pierwszy, z entuzjazmem poleciła nam kilka miejsc wartych zobaczenia – takie małe gesty naprawdę budują wspomnienia z podróży. A same donuty? Cóż, to kwintesencja 'American experience'! Kolorowe, słodkie, dokładnie takie, jakich można się spodziewać i jakich każdy, będąc w USA, powinien choć raz spróbować. To ten rodzaj prostego, ale ikonicznego smaku, który idealnie wpisuje się w obraz amerykańskiej kultury popularnej. Wizyta w tym konkretnym Dunkin' Donuts była więc czymś więcej niż tylko szybkim śniadaniem. To była chwila autentycznej, miłej interakcji i smaczne wprowadzenie w dzień pełen nowojorskich wrażeń. Zdecydowanie polecam, nie tylko dla pączków, ale i dla tej fantastycznej, ludzkiej atmosfery!

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in New York, NY?

This Dunkin' location is open Monday to Friday from 5:00 AM (6:00 AM on Monday) to 8:00 PM, and on weekends from 5:30 AM to 8:00 PM.

Does Dunkin' in New York offer delivery and pickup services?

Yes, this Dunkin' offers both curbside pickup and delivery services.