Brand Certified
Dunkin'
3.5(228 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
353 Amsterdam Ave, New York, NY
10024, United States
Certified by Dunkin' • Mar 01, 2026
(212) 580-0737
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve New York, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.5
228 reviews
5 stars
84
4 stars
47
3 stars
39
2 stars
8
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and lack of urgency.
Food Quality
Customers reported inconsistent food quality, with stale donuts and undercooked items being common complaints.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and flies around food.
Efficiency
While some customers appreciated the quick service, many noted long wait times and disorganization during busy hours.
Pricing Issues
Customers expressed frustration over unexpected charges and pricing discrepancies on menu items.
- LCLamire CharonFeb 18, 20261.0Today I experienced discrimination, I walked in and went to grab my drink that I placed on the mobile app and the female manger told me I needed to wait until my food to be done, I expressed to her I needed to take a pill and she still told me no, I had to wait for my food first. As I waited everyone before me got to receive there drink and food last but I waited dehydrated and a bad headache forming.
- ZAZain AFeb 13, 20261.0Poor food quality, long wait times. No sense of urgency or effort. The food is not served right. Avoid this location.
- MSMin SinnDec 18, 20251.0Absolutely the worst service no sense of urgency, inaccurate orders, and overall poor customer service. I placed my order 15 minutes early and it still was not ready when I arrived. Please steer clear of this place it is one of the most difficult and disorganized cafes.
- EBErik BeresfordOct 10, 20251.0If you like placing a to-go order and all your food isn’t in the bag so you have to ask them to re-do the order, this is the place for you!
Frequently Asked Questions About Dunkin'
What are the operating hours for this Dunkin' location in New York, NY?
This Dunkin' location is open Monday to Friday from 5:00 AM (6:00 AM on Monday) to 8:00 PM, and on weekends from 5:30 AM to 8:00 PM.
Does Dunkin' in New York offer delivery and pickup services?
Yes, this Dunkin' offers both curbside pickup and delivery services.
What are some popular menu items at Dunkin'?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Are there any seasonal drinks available at this Dunkin' location?
Yes, seasonal drinks include the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order ahead using a mobile app for faster service?
Yes, you can order ahead using the Dunkin’ mobile app available on iOS and Android for a quick grab and go experience.
What meals does Dunkin' serve at this location?
This Dunkin' serves breakfast, lunch, and brunch.
Is there free Wi-Fi available at this Dunkin'?
Yes, free Wi-Fi is available at this Dunkin' location.
What nearby attractions can I visit before or after stopping at Dunkin'?
You can visit the Upper West Side, NYC (UWS), a notable park and landmark nearby, for some sightseeing or relaxation.
Are there other coffee shops close to this Dunkin' on Amsterdam Ave?
Yes, Levain Bakery and Joe & The Juice are nearby coffee shops and cafes you might want to check out.
What dining options are available near this Dunkin' location?
Nearby dining options include Chirping Chicken, Tessa Mediterranean Restaurant, and Tasty Burrito for various cuisines.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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