Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve New York, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, with staff often being rude, inattentive, and making frequent mistakes with orders.
Order Accuracy
Many customers reported issues with incorrect orders, including wrong items and missing components, leading to frustration.
Food Quality
The quality of food and drinks was inconsistent, with complaints about stale items, poor presentation, and incorrect preparation.
Cleanliness and Environment
Several reviews mentioned the store's cleanliness issues and lack of seating, contributing to an uncomfortable experience.
Speed of Service
While some customers noted quick service during busy hours, many expressed dissatisfaction with long wait times and slow order fulfillment.
WY
Warren Yeung
Dec 25, 2025
5.0
Jemi (sp) helped us with ice cream on Christmas Day and was super kind and helpful! Ice cream was delicious.
ST
Susan Talbot
Nov 9, 2025
5.0
Great doughnuts
QA
Q Adani
Oct 30, 2025
1.0
Ordered a bacon egg and cheese on a croissant with chipotle sauce. Sandwich had no chipotle sauce, was cold and the croissant was stale.
TT
Tawab
Sep 26, 2025
2.0
Extremely sloppy. They've only gotten my order correctly once out of the 5 times I've ordered from them. One time I asked for an item on the menu and they told me they didn't even have it. Always crowded, which they use to justify doing everything hastily and carelessly.
AE
Ayse Zehra Erdogan
Sep 17, 2025
1.0
The guy in front of the cashier was really rude and spoke very harshly. He wasn’t wearing gloves, and he handed me my donut like he was throwing it at me. With the coffee, I couldn’t see how he prepared it, so I don’t think it was handled in a hygienic way. Overall, the whole experience made me very uncomfortable.