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Dunkin' Zero
Brand Certified

Dunkin'

3.8
(629 reviews)

Business Details

265 W 37th St, New York, NY
10018, United States
(212) 302-8080
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New York, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
265 W 37th St, New York, NY
10018, United States

Hours

Reviews

3.8
629 reviews
5 stars
253
4 stars
171
3 stars
94
2 stars
33
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some customers praised friendly service, many reported rudeness and unprofessionalism from cashiers.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including reports of roaches and dirty tables, which significantly impacted customer experiences.

Product Quality

Customers expressed dissatisfaction with the freshness and quality of food items, particularly donuts and coffee, with some describing them as stale or poorly prepared.

Efficiency

Service speed varied; while some customers noted quick service, others complained about slow service and long wait times, especially during busy hours.
  • LC
    Lena C
    Feb 4, 2026
    5.0
    The two girls were so sweet and made my drink correctly and even made sure i liked it before i left. Thank you for being so nice especially because this area has a lot of crazy and rude people you encounter.
  • OM
    Omer Moh
    Jan 31, 2026
    1.0
    This location needs lots of training on, how to use their POS and how to interact with customers, the and staff that process food including manager are nice, but the cashier staff is poorly trained, they do not know how to interact properly and respectfully with customers, cashiers overcharge for their products and upon requesting for correction, cashiers get upset, and I am posting this after same incident happened to me for about 5 times, as a customer I would not appreciate that, cashiers should know the right prices and how to behave in a kind professional manner. I don’t have to carry an old receipt or to open my app all the times to get the right prices. Hope this gets to the management and your staff does not get into any trouble but gets some education on this instead. Thank you !
  • SJ
    Supriya Juneja
    Jan 5, 2026
    1.0
    There was a literal roach in my cold brew today…. A ROACH. And there is no way it got in after the fact bc I had my straw in the whole time.
  • MZ
    Martín Z
    Dec 13, 2025
    5.0
    Realmente las donas son muy deliciosas, al igual que el café. Tienen mucha variedad de bebidas tanto calientes como frías. Tienen una opción de comprar una dona sorpresa, ¡te puedo tocar cualquiera! Venden unos souvenirs muy bonitos con temática de las donas. Muy recomendable para el desayuno, un lunch o una comida rápida. La atención es muy buena y es muy rápido, no hay mucho tiempo de espera. Todos los empleados son muy atentos y amables. Puedes hacer pedido por aplicación y pasar a recogerlo. Muy recomendable Es una excelente opción.
  • AK
    Aigerim K
    Dec 5, 2025
    1.0
    Unfortunately, my recent visit to Dunkin was very disappointing. The donuts I purchased were far from fresh — they were dry, hard, and tasted as if they had been sitting out for hours. It was frustrating, especially since I stopped by specifically for fresh pastries. The service didn’t help the experience either. The staff were noticeably rude and dismissive, responding in a sharp, almost irritated tone to simple questions. It made me feel unwelcome and rushed, as if helping customers was an inconvenience. Overall, I left feeling let down and dissatisfied. I truly hope Dunkin improves both the freshness of their products and the attitude of their staff, because this kind of experience makes it hard to want to return.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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