Dunkin'

3.9
235 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New York, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4942 Broadway, New York, NY
10034, United States

Hours

Reviews

3.9
235 reviews
5 stars
113
4 stars
53
3 stars
29
2 stars
7
1 star
33

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service is inconsistent, with reports of rude and unprofessional staff, particularly during morning shifts.

Food Quality

Food quality is often criticized, with complaints about stale items and unsanitary conditions.

Cleanliness

The location is generally reported as clean, which is appreciated by customers.

Order Accuracy

Frequent issues with incorrect orders, even when placed through the app.

Staff Attitude

Mixed reviews on staff friendliness, with some customers praising the service while others report negative interactions.
  • NG
    Nancy Gonzalez
    Nov 4, 2025
    5.0
    Service is good and quick. They’re polite to customers and are good about keeping the outside area as free as possible of stragglers. I usually order in advance when time is tight and it is ready by the time I get there. I am able to do work here sometimes while I wait for my job to open (I try to not stay for too long).
  • LR
    Leah Royster
    Oct 25, 2025
    1.0
    This dunkin location is super convenient and the younger employees are polite and helpful. However, there's this older, short dark haired employee who is NASTY. She yells out orders and if you're too slow for her liking she sucks her teeth, complains about you within your earshot and slams your order on the counter. She really needs to leave the store because she is a miserable piece of work.
  • QQ
    Q.W
    Oct 24, 2025
    1.0
    I always try to give second and even third chances, but the service at this location has been very inconsistent. The young lady working as a barista is often unpleasant when interacting with customers. They don’t seem to follow specific requests and just prepare orders the standard way regardless of what’s asked. Unfortunately, the management doesn’t make the experience any better. At this point, I’ve pretty much given up on trying with this location.
  • FA
    For A
    Sep 24, 2025
    1.0
    I came here for food a few times when I work in the area. The food has been mediocre (regular Dunkin’ Donuts food). However, today I experienced something so disgusting and I will never be going back to this location. There was a piece of tissue or bald paper towel in my snack and bacon, along with a piece of lint or thread. Unbelievable. I would’ve taken a picture, but I work on the trains and I had to hurry up to make an interval. I ended up throwing away most of my food once I discovered that (I had already eaten some of it prior to the discovery). This place will never be getting my money again.
  • IM
    ItsMe Me
    Sep 22, 2025
    5.0
    Every time I get my coffee from here, these beautiful ladies make it so nice, reminds me like the one at home. They are so well organized, working hard to have all ready for us. Very nice music today!

Frequently Asked Questions About Dunkin'

What are the operating hours of this Dunkin' location?

This Dunkin' location is open Monday through Friday from 5:00 AM to 10:00 PM, and on Saturdays and Sundays from 6:00 AM to 10:00 PM.

Can I order Dunkin' items ahead using a mobile app?

Yes, you can order ahead for a fast grab-and-go experience using the Dunkin' mobile app available on both iOS and Android.