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Dunkin'

3.9
(238 reviews)

Business Details

4942 Broadway, New York, NY
10034, United States
(212) 544-0453
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New York, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4942 Broadway, New York, NY
10034, United States

Hours

Reviews

3.9
238 reviews
5 stars
114
4 stars
53
3 stars
29
2 stars
8
1 star
34

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service is inconsistent, with reports of rude staff and poor order accuracy.

Food Freshness

Food quality is often criticized, with complaints about stale items and unsanitary conditions.

Cleanliness

The location is generally reported as clean, which is appreciated by customers.

Employee Attitude

Some employees are noted for being friendly, while others display a negative attitude towards customers.

Order Accuracy

Frequent issues with incorrect orders, even when placed through the app.
  • WJ
    Wadi Jesurun
    1 day ago
    1.0
    I create a pick up order from the app, i get asked when i arrive, i also pay for a donut… apparently “we don’t have donuts “ if i make an order on the app is to save time (pick up & go) not start to make it when i get there. There’s always something with Dunkin’ Donuts, they never have an issue charging your card though
  • SW
    Sharif W.
    Feb 9, 2026
    2.0
    Garbage was overflowing and my order was not being prepared when I arrived even though there were no other customers.
  • NG
    Nancy Gonzalez
    Nov 4, 2025
    5.0
    Service is good and quick. They’re polite to customers and are good about keeping the outside area as free as possible of stragglers. I usually order in advance when time is tight and it is ready by the time I get there. I am able to do work here sometimes while I wait for my job to open (I try to not stay for too long).
  • LR
    Leah Royster
    Oct 25, 2025
    1.0
    This dunkin location is super convenient and the younger employees are polite and helpful. However, there's this older, short dark haired employee who is NASTY. She yells out orders and if you're too slow for her liking she sucks her teeth, complains about you within your earshot and slams your order on the counter. She really needs to leave the store because she is a miserable piece of work.
  • QQ
    Q.W
    Oct 24, 2025
    1.0
    I always try to give second and even third chances, but the service at this location has been very inconsistent. The young lady working as a barista is often unpleasant when interacting with customers. They don’t seem to follow specific requests and just prepare orders the standard way regardless of what’s asked. Unfortunately, the management doesn’t make the experience any better. At this point, I’ve pretty much given up on trying with this location.

Frequently Asked Questions About Dunkin'

What are the operating hours of this Dunkin' location?

This Dunkin' location is open Monday through Friday from 5:00 AM to 10:00 PM, and on Saturdays and Sundays from 6:00 AM to 10:00 PM.

Can I order Dunkin' items ahead using a mobile app?

Yes, you can order ahead for a fast grab-and-go experience using the Dunkin' mobile app available on both iOS and Android.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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