Brand Certified
Dunkin'
3.9(350 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
302 5th Ave, New York, NY
10001, United States
Certified by Dunkin' • Feb 22, 2026
(212) 268-0686
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve New York, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.9
350 reviews
5 stars
174
4 stars
69
3 stars
45
2 stars
20
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted issues with rude and unprofessional staff, leading to negative experiences for customers.
Product Quality
While many customers enjoyed the coffee and donuts, there were complaints about food being served cold or poorly prepared.
Cleanliness
Several reviews mentioned the store's cleanliness issues, with some describing it as dirty and unkempt.
Service Speed
Customers expressed frustration with slow service and incorrect orders, indicating a need for better staff efficiency.
Atmosphere
The location was noted for its vibe and seating availability, but some customers felt unwelcome due to staff attitudes.
- MZMartin ZidtoweckiJan 17, 20265.0Delicious coffee and greasy donuts
- DFDianne FabbyJan 17, 20265.0This place was perfect!! if you want to stay and have a coffee time you can go there! the staff here was kind and friendly. Highly recommended!!
- FGFrank GillianiJan 4, 20264.0Love the vibe. Friendly people. The drinks are always hot, or extra ice depending on what I get. I like the donuts, stand out. Unique flavors. Everyone here is generally pretty nice and helpful. Service is always a 10. I'd recommend the place.
- TWTony WestmanJan 3, 20263.0Nice donuts
- SMSERGIO MOTAJan 1, 20261.0Subject: Customer Complaint - Rude Employee Incident on Jan 1, 2026Date: January 1, 2026 Time: Approximately 8:04-8:10 PM EST Location: Dunkin' Donuts [insert exact address, e.g., nearest NYC spot] Submitted by: Sergio MotaOn New Year's Day, not even two days into 2026, I encountered hostile service from a male employee aggressively mopping floors with excessive water, creating a slippery hazard. While finishing my hot tea and discarding trash on my way out, he instigated conflict by insisting I was in a "prohibited back area," despite no clear signage or prior warning. He bickered relentlessly, accused me of disrespect for peacefully drinking my purchased tea, and showed clear grudges from past interactions, refusing basic courtesy.This employee cannot mind his own business, repeatedly interfering despite me being a paying customer minding mine. His dismissive, preferential treatment and instigating behavior violate Dunkin' standards for safe, welcoming service—especially during closing when backs may be prepped but customers should not face hostility for normal actions. Video evidence exists of his excessive water use and hot hostility.Request: Review this employee's conduct, provide training on customer de-escalation and safety, or reassign him. This is not isolated; he needs another job if patterns persist. I expect a response and resolution.Sincerely, Sergio Mota
Frequently Asked Questions About Dunkin'
What are Dunkin's hours of operation at 302 5th Ave, New York, NY?
Dunkin' at 302 5th Ave is open daily from 5:00 AM to 12:30 AM.
What types of meals can I get at this Dunkin' location?
This Dunkin' serves breakfast, lunch, and brunch offerings including coffee, espresso, breakfast sandwiches, and donuts.
Does Dunkin' at 302 5th Ave offer curbside pickup and delivery services?
Yes, this location offers both curbside pickup and delivery services for your convenience.
Are there any special drinks or seasonal items available at Dunkin'?
During the holiday season, Dunkin' offers new items like the Cookie Butter Cloud Latte, along with returning favorites such as Peppermint Mocha and Toasted White Chocolate Signature Lattes.
How can I order ahead from Dunkin' at this location?
You can order ahead using the Dunkin' mobile app available on the Apple App Store and Google Play, or order online via their order link.
Does this Dunkin' have a drive-thru service?
This location does not have a drive-thru, but offers fast grab-and-go service via order ahead options.
Which nearby therapy or counseling services are close to Dunkin' at 302 5th Ave?
Nearby therapy and counseling services include Sarah Betz, LCSW; Robert D. Campbell, Psychotherapy; Anna Hindell Psychotherapy; and the Gay Therapy Center. These professionals offer mental health and counseling support close to your coffee stop.
Are there any nearby wellness or spa centers near Dunkin' for relaxation before or after your visit?
Yes, Integrated Wellness NYC and Beauty Factory Spa are nearby wellness centers where customers can enjoy spa and relaxation services.
What nearby food or dessert places can I visit close to Dunkin' at 302 5th Ave?
Baskin-Robbins and Seoul Sweets, both known for ice cream, bakery items, and smoothies, are conveniently located nearby if you're looking for dessert options after your coffee.
How can nearby public places like Idealist.org HQ or One & Only Realty, Inc. be useful for Dunkin' customers?
Customers working or visiting nearby offices like Idealist.org HQ or One & Only Realty, Inc. can easily grab breakfast, lunch, or coffee at Dunkin' during their workday or meetings at these locations.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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