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Dunkin'

3.7
(274 reviews)
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Business Details

1342 Amsterdam Ave, New York, NY
10027, United States
(212) 222-4136
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New York, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1342 Amsterdam Ave, New York, NY
10027, United States

Hours

Reviews

3.7
274 reviews
5 stars
112
4 stars
64
3 stars
40
2 stars
13
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Order Accuracy

Many customers reported issues with incorrect orders and items not being prepared as requested.

Cleanliness

Several reviews mentioned cleanliness issues, with some customers noting dirty conditions in the store.

Speed of Service

Customers frequently complained about slow service, especially during busy times.

Product Quality

Feedback indicated inconsistent product quality, with some items described as stale or not fresh.
  • MB
    madeha b.
    Feb 16, 2026
    5.0
    AMAZING EMPLOYEE AT THE FRONT!!!!!!
  • EC
    Eil Cliff
    Feb 13, 2026
    4.0
    Phone number doesn't work
  • KD
    Kayla D
    Feb 13, 2026
    1.0
    The staff at this Dunkin is rude and unprofessional ! Beware I believe these workers are pocketing Uber Eats pick up orders! Here’s why- I ordered on Uber Eats for pick up. When I arrived I was told the order was cancelled. Ok fine no problem however on my end it shows it isn’t . I requested proof to send to Uber Eats( the workers claimed it wasn’t necessary) and for 15 minutes they refused . After finally getting the receipt I sent a message to uber. Long story short I DID IN FACT NEED SAID RECEIPT. If it wasn’t for the proof they said I would not be able to get refunded because on their end it shows the order went through. Imagine how many people left without getting their receipts and couldn’t be refunded . Shame on you!
  • CP
    Chapucita Pinzon
    Jan 29, 2026
    1.0
    Nos obligaron a dar propopina y nos atendieron mal nos mostraba el tarro delas propinas que le diéramos más propinas
  • SI
    Saatvik Saradhi Inampudi
    Dec 25, 2025
    1.0
    Unprofessional staff and they dont talk friendly when I went there in person. Also gave me entirely wrong items on online order. Not one item was correct in my order.
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Certified February 22, 2026Yext Knowledge Graph
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