Dunkin'

3.5
295 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New York, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
412 3rd Ave, New York, NY
10016, United States

Hours

Reviews

3.5
295 reviews
5 stars
109
4 stars
67
3 stars
38
2 stars
26
1 star
55

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlight consistently poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Wait Times

Customers frequently report long wait times for orders, even when the store is not busy, leading to frustration.

Food Quality

Many customers express dissatisfaction with the quality of food, describing it as stale, poorly prepared, or not as ordered.

Cleanliness

While some reviews mention cleanliness, others report unsanitary conditions, particularly regarding food preparation and the dining area.

Mixed Experiences

A few customers had positive experiences with friendly staff and good coffee, indicating that service may vary significantly.
  • KB
    Kelly Brown
    Dec 19, 2025
    1.0
    I ordered with their mobile pick up system and they typically have a station for it when I got there there was no food out a lot of people waiting and they weren’t asking people what they want 15 minutes later I finally let everyone else get their stuff and ask for mine just for her to pull it out right from the behind station as it’s been sitting there for 20 minutes the worst service
  • BB
    Batyr
    Dec 13, 2025
    1.0
    Come here if you want to pay to be bullied. The older lady loves to stare you down and laugh at you in a different language while serving your food. Like what the heck? It was super weird. She kept laughing and speak about me to her colleague and laugh.. Super “welcoming” atmosphere if you enjoy feeling totally alienated
  • BG
    Brendan Griffiths
    Nov 14, 2025
    2.0
    Always takes so long to get a breakfast bagel and it’s usually stale and really tough to eat. $6 meal deal is cheap in the city at least and the coffee/hash browns are ok. But the long wait every time (even when the store is empty) just isn’t worth the savings.
  • CC
    Courtney Capellupo
    Nov 5, 2025
    5.0
    Only dunkin with fresh fresh donuts and the latte wasnt bad at all. Ill go here anytime I can! Not too much parking but it depends on the time you go because it is NYC and its on a main road.
  • CP
    Cindy Preston
    Oct 28, 2025
    1.0
    Worst Dunkin in the city. Everytime I came here always an issue. Last time I went was two weeks ago. I ordered at the counter hoping they would take my order and make the food as soon as they can but no. Instead they charge me 10 cents for something I didn’t ask for. When I asked for the manager they told me they are not in today that they will be on Monday. I asked the lady if she is a supervisor because she is there all the time. So the worker and supervisor told me it only 10 cents and they get tipped $20-40 a day which is a lie I used to come in the mornings. Everytime I do order ahead, they wait till I get there to make the food and drink. Of course they speak in their language and they don’t know how to communicate proper English. Obsurd the management needs to be changed or shut down immediately. Avoid this location or they will scam you and make you wait longer than you should!

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in New York, NY?

Dunkin' at 412 3rd Ave, New York, NY is open Monday to Sunday from 5:00 or 5:30 AM until 7:00 or 7:00 PM depending on the day.

What holiday drinks are currently available at this Dunkin' store?

You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher during the holiday season.