Dunkin'

3.7
346 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New York, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
900 Saint Nicholas Ave, New York, NY
10032, United States

Hours

Reviews

3.7
346 reviews
5 stars
161
4 stars
68
3 stars
40
2 stars
18
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.

Cleanliness

Several customers noted that the location felt dirty and unsanitary, with concerns about staff hygiene.

Service Speed

Many customers complained about slow service and long wait times, often exacerbated by understaffing.

Order Accuracy

Multiple reviews mentioned issues with incorrect orders and lack of attention to customer requests.

Product Quality

Feedback on food and drink quality was mixed, with some items praised while others were described as stale or poorly made.
  • MW
    M Walker
    Dec 27, 2025
    1.0
    On Dec 27th, 2025 I stopped in to get a meal deal and shake. One male working in front at register. I gave my order and he fixed the coffee first. When he went to make the sandwich I requested that he wash his hands first. He motioned and muttered that he was putting on gloves. I told him I was susceptible to infections and please wash. Well my goodness he had a fit like a toddler. I ask for my money back. Two guys came from the back. Meanwhile the original cashier is saying I will wash my hands now, you satisfied. He had a major attitude and still fussing. I told him I wanted my money back. One of the guys from the back took my receipt and said he would handle it. I asked for my money back 2 more times. The second guy washes his hands and put on gloves and started making the food. I told him I wanted my money back. "No no I make it for you." I saw I wasn't getting my money back so I asked for the receipt because I knew I was making a complaint. I had to ask 3 times for my receipt. The original cashier went in the back still fussing. The guy who made the sandwich had to go to the back for croissants. Who knows what he did to it when out of my sight. I brought the items home and threw away the sandwich. All of this started because I asked the cashier who was handling money to wash his hands. If he throws a fit about washing his hands he does not deserve to work in food establishments. The name on the receipt is Arabic and is common in Muslim communities, particularly in South Asia. I bring up this because certain men from certain cultures do not like to be challenged by women although I didn’t challenge anyone. I just wanted my money back. I do know I will never go to this Dunkin again. Avoid places where employees have tantrums over washing hands
  • AR
    Alexis Rose
    Dec 24, 2025
    5.0
    Love love love ms Zarah… Ever since they got renovated the service was poor, but the old manager returned and the attitude has changed greatly! Now I can come in every morning order in peace 🙏
  • TA
    Thomas Allen
    Dec 1, 2025
    2.0
    Your run of the mill standard Dunkin. No veggie offerings, often slow service. Management takes no steps towards panhandlers asking for money outside the door.
  • BT
    Bryan Tobias
    Aug 13, 2025
    1.0
    Extremely slow, disorganized and seemingly rude. The location feels dirty and when you walk in you are looked at in away that makes you feel like you are an inconvenience.
  • GP
    GR - NY Princess
    Jul 24, 2025
    5.0
    It was the 1st time I visited that place and I'm very satisfied with the atmosphere with the friendly people always with the smile the lady gave me time to think what I wanted without rushing me . I would definitely recommend to visit that place.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' at 900 Saint Nicholas Ave, New York, NY?

Dunkin' at 900 Saint Nicholas Ave is open daily from 6:00 AM to 11:00 PM.

Does Dunkin' offer delivery and pickup options?

Yes, Dunkin' offers both delivery and curbside pickup services.