Del Frisco's Double Eagle Steakhouse

Reviews

• ES

  Elizabeth Scap

  Dec 31, 2025
  2.0
  We have a diverse college friend group including several who work and/or live in the city and bring clients to Del Friscos on a regular basis, some who dine on a moderate basis, and my husband and I who come in on December 30 each year, from five hours out, for our holiday celebration with this college friend group. We’ve been doing this for close to 15 years with a hiatus during the COVID years. Jumping to the point. Food is always amazing, our server this year was fantastic! I wish I remembered her name but she was from Iowa and she was amazing, she made fantastic recommendations, was kind, fun and just got that this table of old friends were just enjoying our time together. Thank you for making it an enjoyable night for us. The two stars are due to the attitude of the manager and the manager alone. Our reservation was at 8 pm and, of the 9 of us, my husband and I were 10 minutes delayed to our table due to traversing crowds in Times Square from a delay with our train, changing at our hotel, etc. The manager, stocky, thick glasses and a three piece suit that was ill fitting, asked our friend, who brings dozens upon dozens of clients here every year, to call us to get our order as we were walking to the restaurant. I get it, you want to turn tables, but this was over the top. Note: all of the round tables around us that left before us did NOT get replaced with other diners so there was no table turnover for reservations after 8 pm. After we ordered desert, he hovered. He stared. He waited impatiently. He then put down a bill while we were enjoying our final drinks. I don’t like to rush a 20 year port, so this was again, rude. Our waitress returned with our bill, asked why there was a bill on our table only to discover that it wasn’t ours. He obviously threw it there to make a point. I told her it was clear he wanted us to leave to which she stated that she didn’t understand why he did that. We’ve spent over $20k at this restaurant over the years, just for this yearly dinner, and with the business meals, far more. I know we only spent $2k last night but to act like we were a burden was uncalled for when this is one of our “circle on the calendar” event each year to catch up with our forever friends. Thanks for taking us for granted and specifically ruining my dinner because you were directly in my point of view loitering over our evening. You don’t know who is dining with you, you don’t know their story or what their evening means to them or what memories it holds. It is incumbent on you as a host to cherish this.
• JL

  Jenny Lee

  Dec 30, 2025
  1.0
  Both steaks we ordered were overcooked. Since we were quite hungry, we ate one as it was, but for the other steak we asked for it to be remade. While the staff handled this well, it was disappointing to experience this at a steakhouse, especially when proper doneness is so important. In addition, the seasoning was uneven — some parts of the steak were overly salty. We also did not receive any bread before the meal. Lastly, the tables were very close together, which made the dining experience uncomfortable. It was one of the worst steakhouse that I’ve been in NYC.
• CS

  Camila Scherrer

  Dec 26, 2025
  1.0
  I’ve been coming to this restaurant for quite some time and I have always enjoyed the food, atmosphere, and overall experience until, my most recent visit. I was really disappointed when my sister’s boyfriend was denied entry due to his attire. His outfit was relaxed, yes, but still clean put together and appropriate for the setting. What made this especially frustrating was the inconsistency in how the dress code was enforced. The posted rules specifically states “no hats”, yet there were clearly other guests inside wearing hats with no issue . It felt unfair and selective, which took away from what should’ve been an enjoyable evening. As a customer who has visited numerous times, I expected better judgment and consistency. Unfortunately, this experience left me unsatisfied and reconsidering whether I’ll be returning in the future. I hope management takes a closer look at how policies are enforced so that all guests are treated equally and respectfully.
• MR

  Michael Ruiz

  Dec 26, 2025
  1.0
  My experience at Del Frisco’s Double Eagle Steakhouse was deeply disappointing and frankly unacceptable. I arrived with my wife during a winter storm, dressed appropriately for the weather in clean, fleece-lined joggers. Despite this, we were stopped at the entrance and denied entry based on an alleged dress code. The staff member who addressed us identified himself as Edward. What made this situation particularly troubling was the obvious inconsistency in how this so-called dress code was enforced. From where I stood, I could clearly see multiple patrons already dining inside wearing jeans, worn sneakers, running shoes, and casual attire that was no more formal than what I had on. This was not about standards—it was about selective judgment. Being turned away in freezing conditions under these circumstances was embarrassing and disrespectful. If Del Frisco’s maintains a dress code, it should be transparent, clearly communicated, and applied consistently to all guests, not enforced arbitrarily at the door. Adding to the frustration, the atmosphere inside did not remotely reflect the level of exclusivity implied by the refusal. The restaurant appeared loud, overcrowded, and chaotic—hardly the refined environment that would justify such treatment. We chose to dine elsewhere and were reminded that true upscale service is defined by professionalism, courtesy, and respect for guests—not pretension. I will not be returning to Del Frisco’s, and I would advise others to reconsider if they value fair treatment and consistent service standards.
• YM

  Yessenia Martinez

  Dec 26, 2025
  1.0
  Our experience at Del Frisco’s Double Eagle Steakhouse was absolutely unacceptable. We arrived in the middle of a winter storm, after making the effort to come out in terrible weather, only to be denied entry due to an alleged “dress code.” The staff member who approached us identified himself as Edward. My husband was wearing fleece-backed joggers, which were completely appropriate given the freezing conditions and far from inappropriate. Edward then proceeds to walk me towards the entrance and show me a small frame with a font size 11 on the wall behind the hostess that states the alleged “dress code” which I still couldn’t make out now even with perfect vision. We also tried showing him the reservation confirmation which stated nowhere anything about a dress code and the only response he could come up with was “yep” or “go buy pants somewhere near by, that’s what people usually do”. What made this situation especially frustrating was the blatant inconsistency. While Edward refused us entry, multiple guests already inside the restaurant were wearing jeans, sneakers, running shoes, and even leggings. This selective enforcement felt unfair, embarrassing, and highly unprofessional. If there is a dress code, it should be clearly communicated, consistently enforced, and applied equally to all guests, not arbitrarily used to turn people away at the door. To make matters worse, the ambiance was terrible, crowded, noisy, and nowhere near the upscale dining experience this restaurant claims to offer. There was absolutely nothing about the environment that justified such pretentious and poorly executed gatekeeping.

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