Numerous customers reported issues with spoiled and expired meat and produce, indicating a lack of freshness and quality control.
Customer Service
Feedback highlighted poor customer service experiences, including rude staff and unhelpful management, leading to customer dissatisfaction.
Pricing
Many reviews mentioned that prices are perceived as high compared to other supermarkets, with some customers feeling that the store is overpriced.
Store Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions, particularly in the deli and meat sections.
Community Presence
Despite negative feedback, some customers appreciated the store's convenience and friendly staff, indicating a mixed but generally supportive community relationship.
JJ
Johnnie
Dec 26, 2025
1.0
I bought ground beef from C-Town on 12/24. Today, when I decided to cook it, I took the packages out of the refrigerator. The meat looked pink on top, but once I opened both packages and put them in the pan, it was brown underneath and had a strong, spoiled smell.
I tried to find the receipt, but like most people, I didn’t keep it. I went back to the store to inform the manager about what happened. When I explained the situation, he laughed. He then walked me to the back of the store near the produce section, where I saw a large amount of ground beef that was clearly brown and spoiled.
The manager took me to the owner, and I explained the issue again. The owner told me he didn’t care and said I could call whoever I wanted. He refused to give me store credit because I didn’t have the receipt. I showed him my digital wallet transaction as proof of purchase, but he brushed me off.
After that, I went back to take pictures. At that point, staff began removing the spoiled meat, but it was too late. I was able to capture images of the spoiled ground beef that was still out before it was removed.
I reported them to Food safety 311
ET
Etta Turner
Nov 23, 2025
2.0
I shop here because it is the closest supermarket to me. Sometimes the meat isn't so freshly packed and I once was looking to buy this package of fresh pork products and you could see that this had been packaged even though it had fallen on the floor or the cutting/slicing machine was dirty had black stuff on the meat in several packages. That don't care and like one other shopper said you really need to pay attention to expiration dates although on meat products all they have to do is change the covering & make a new label. It's down right criminal what they do in this store. Produce is not fresh had to find decent fruits & veggies. I hope they get new management and a new way of catering to the customers. One more thing if we stop buying their dishonesty they hopefully will change. When you buy collard greens you get more stems than a little and they refuse to cut them off when in most Stores the stems are cut to where the leaves begin & the Cabbage is 90 percent of the time are stripped of all the green leaves from it. Now that some of us would like to keep. C-town PLEASE DO BETTER FOR OUR NEIGHBORHOOD.
PD
peter depaola
Nov 11, 2025
5.0
Everyone super friendly and they always know what I want when I come in
Its a great place in the community so much better than Keyfood down the street
RF
Roxanne Foster
Nov 2, 2025
4.0
Refunds are not permitted
RP
Robin Phillips
Sep 13, 2025
1.0
If I could give this place negative stars, I would. I came to return unopened cleaning products, which the cashier said I could do when I bought them. A man claiming to be the owner "Michael Martinez" was so rude and nasty. He refused to allow the cashier to refund me my money, despite the items being unopened and having a receipt. I will never, ever shop here again.
Frequently Asked Questions About CTown Supermarkets
What are the operating hours of CTown Supermarkets at 3632 Broadway, New York?
CTown Supermarkets is open Monday through Saturday from 8:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 7:00 PM.
What types of payment methods does CTown Supermarkets accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What grocery services are available at CTown Supermarkets?
They offer grocery store items, a deli, prepared foods, beer, delivery, and phone order services.
Where is CTown Supermarkets located?
The supermarket is located at 3632 Broadway, New York, NY 10031, USA.
Can I find CTown Supermarkets on social media?
Yes, CTown Supermarkets has a Facebook page you can visit at https://www.facebook.com/507993302590704.
Does CTown Supermarkets have an online weekly circular or featured products?
Yes, you can view their weekly circular and featured items such as international groceries, hot food, meat, and deli at https://www.ctownsupermarkets.com/weekly-circular/store_code/U41_028.
Is CTown Supermarkets currently open or closed?
CTown Supermarkets is currently open and operating.
What nearby places can I visit around CTown Supermarkets for food and drinks?
Nearby food and drink options include Imagination Juice Bar for smoothies, Kanu Bar and Grill for chicken and drinks, Domino's Pizza for fast food, Happy Family Chinese Restaurant, and Uptown Bourbon cocktail bar.
Are there any beauty or wellness salons near CTown Supermarkets?
Yes, nearby options include Cynthia's Nails, SB Beauty Salon & Spa, and Raffi's For Men boutique for grooming and beauty services.
What nearby services or attractions could visitors explore before or after shopping at CTown Supermarkets?
Visitors might enjoy the New York City Tabernacle Seventh-day Adventist Church, the Tabernacle Adventist Book Center, Silver Saddle Grocery, or relax at The Mansion at Noble Lane hotel.