Business Details
About
Mexican Restaurant
Chipotle John Jay is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.4
259 reviews
5 stars
61
4 stars
19
3 stars
16
2 stars
18
1 star
145
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlight consistently poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Customers frequently report unsanitary conditions, including dirty tables and a foul smell throughout the restaurant.
Food Quality
Many patrons express dissatisfaction with food quality, citing stale ingredients, incorrect orders, and concerns about food safety.
Ingredient Availability
Multiple reviews mention the restaurant often running out of key ingredients, even during hours when they should be available.
Management Issues
Several customers note poor management practices, including staff being unprofessional and unresponsive to customer needs.
- EEErica2 days ago1.0Walked in there looked at the fatjas, and turned right back around, place made me sick once, and yeah the veggies just don’t look right now chancing it again
- LCLissette Cadena6 days ago5.0People have the habit of qualifying as they serve you and not as they behave when requesting a service, if we are friendly we will receive courteous treatment, but if we believe that because we are paying for something, we have the right to demand and belittle, we must self-examine and improve as DINERS.
- PGpranav guptaDec 11, 20251.0the workers at this location must for sure be selling ingredients on the side. I haven't seen such low quantities at any other location. The guy gave me 1/4th spatula of guac and telling me this is the policy. I made a mistake; I should've just refused the bowl and let it go to waste.
- EPEric PerryNov 9, 20251.0This is the worst chipotle I ever been to. They let people skip the line, the staff doesn't seem to know their job too well and the place smells like a full litter box. The owners really need to do something there's lots of complaints
- LLLavatrossOct 30, 20252.0Smallest portions I have ever seen at a chipotle to the point where it feels criminal. The food didn't even reach the lip of the bowl. The horrible neon lights and atmosphere as well as one of the workers climbing up onto the silverware bar to refill the ice machine added insult to injury. Not coming back
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill John Jay offer?
Chipotle John Jay offers customizable Mexican fast-casual food including burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill at 885 10th Ave, New York?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does Chipotle John Jay provide pickup or delivery services?
Yes, Chipotle John Jay offers in-store pickup service for its customers.
How can I order food from Chipotle John Jay online?
You can order online via the Chipotle app or their official order website at https://order.chipotle.com/.
Is Chipotle John Jay welcoming to the LGBTQ community?
Yes, the location welcomes LGBTQ customers as indicated by its Google attributes.
What is the contact phone number for Chipotle Mexican Grill John Jay?
You can reach them by phone at +1 917-338-4646.
Where is Chipotle John Jay located?
It is located at 885 10th Ave, New York, NY 10019, USA.
What nearby restaurants can I visit around Chipotle John Jay?
Nearby restaurants include Boston Market (American), The Greek Kitchen (Greek/Mediterranean), Cozumel Tortilla (Mexican), Ocean Dragon Chinese (Chinese), Plant-Blossom (Vegan), and Justino's Pizza (Italian).
Are there nearby entertainment or service spots near Chipotle John Jay?
Yes, nearby places include AMV Unitel (arts and entertainment), Phillips Artist Management Foundation (music school and community services), and Unimited Nail & Spa (beauty salon and spa).
How can nearby transit stations help me visit Chipotle John Jay?
Amtrak-The Adirondack train station is nearby, making it convenient for travelers to visit Chipotle John Jay or grab a meal before or after their trip.