Business Details
About
Mexican Restaurant
Chipotle John Jay is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.3
255 reviews
5 stars
60
4 stars
18
3 stars
16
2 stars
18
1 star
143
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty floors, tables, and a persistent foul odor.
Service Quality
Customers frequently reported rude and unprofessional staff, with many instances of poor customer service and long wait times.
Food Quality
There were numerous complaints about food being cold, improperly cooked, or missing key ingredients, leading to dissatisfaction with the meals.
Portion Sizes
Several customers noted that portion sizes were inconsistent and often smaller than expected, contributing to a feeling of being shortchanged.
Management Issues
Reviews indicated a lack of effective management, with staff often seen neglecting their duties and failing to maintain inventory or cleanliness.
- EPEric PerryNov 9, 20251.0This is the worst chipotle I ever been to. They let people skip the line, the staff doesn't seem to know their job too well and the place smells like a full litter box. The owners really need to do something there's lots of complaints
- LLLavatrossOct 30, 20252.0Smallest portions I have ever seen at a chipotle to the point where it feels criminal. The food didn't even reach the lip of the bowl. The horrible neon lights and atmosphere as well as one of the workers climbing up onto the silverware bar to refill the ice machine added insult to injury. Not coming back
- JSJames StrattonOct 15, 20251.0It smelled like literall poop. i could barely sit
- HMHeath MorganOct 12, 20251.0Worst chipotle experience ever. Came in at 10pm last night - there were lots of employees but thet were all focused on shutting the store down to get out on time. The food was super cold. The ice machine had already been turned off - despite having more than hour left of being open. I would like a refund. Check the cameras
- KFkelly furbyOct 3, 20251.0I walked into this Chipotle and my senses were immediately assaulted by an overwhelming poop smell. I mean truly overwhelming. I walked past the bathroom and towards the counter, expecting the smell to fade, but it did not. At all. Believe me when I say I have never experienced anything like this in my life. It was horrifying.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill John Jay offer?
Chipotle John Jay offers customizable Mexican fast-casual food including burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill at 885 10th Ave, New York?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does Chipotle John Jay provide pickup or delivery services?
Yes, Chipotle John Jay offers in-store pickup service for its customers.
How can I order food from Chipotle John Jay online?
You can order online via the Chipotle app or their official order website at https://order.chipotle.com/.
Is Chipotle John Jay welcoming to the LGBTQ community?
Yes, the location welcomes LGBTQ customers as indicated by its Google attributes.
What is the contact phone number for Chipotle Mexican Grill John Jay?
You can reach them by phone at +1 917-338-4646.
Where is Chipotle John Jay located?
It is located at 885 10th Ave, New York, NY 10019, USA.
What nearby restaurants can I visit around Chipotle John Jay?
Nearby restaurants include Boston Market (American), The Greek Kitchen (Greek/Mediterranean), Cozumel Tortilla (Mexican), Ocean Dragon Chinese (Chinese), Plant-Blossom (Vegan), and Justino's Pizza (Italian).
Are there nearby entertainment or service spots near Chipotle John Jay?
Yes, nearby places include AMV Unitel (arts and entertainment), Phillips Artist Management Foundation (music school and community services), and Unimited Nail & Spa (beauty salon and spa).
How can nearby transit stations help me visit Chipotle John Jay?
Amtrak-The Adirondack train station is nearby, making it convenient for travelers to visit Chipotle John Jay or grab a meal before or after their trip.