Brand Certified
Chipotle Mexican Grill
3.4(614 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
1288 1st Ave, New York, NY
10021, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(646) 213-9431
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ny/new-york/1288-1st-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1766
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle 69th and 1st is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.4
614 reviews
5 stars
220
4 stars
131
3 stars
74
2 stars
41
1 star
148
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Numerous customers complained about consistently small portion sizes, often feeling they received less than expected for the price.
Customer Service
Many reviews highlighted poor customer service, including rude staff, mistakes in orders, and a lack of urgency.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and overflowing trash, contributing to a negative dining experience.
Food Quality
Several customers reported issues with food quality, including stale ingredients, incorrect orders, and food safety concerns.
Availability of Items
Customers noted that the location often ran out of key ingredients, leading to frustration and incomplete orders.
- LKLaraib Khan3 days ago1.0As someone that goes to this chipotle a lot, the employees have no idea what they’re doing in terms of what they’re charging people. They’re constantly overcharging customers and if you don’t ask for a breakdown, you would never even know that you’re being overcharged. I ordered a chicken bowl today with a side of tortilla which is usually around 13$ always. Today im getting rung up over it and it’s coming out as 16$. I asked why it’s 16$, the employee says oh 3$ for guac. I ask why am I being charged for guac when I didn’t even get it?? The employee that made my bowl told the employee that was ringing me up that I got guac which is false information. The employee that was ringing me up went as far as even reopening my bowl to check if there is any guac on it. Spoiler alert: there wasn’t any. The charge was taken off but if I had not said anything I would’ve been charged 3$ for nothing?? That’s literally a scam. No apology or anything from both employees just a “here ya go” after he put my bowl in the bag. Moral of the story: please ask for a price breakdown because this chipotle is actively overcharging people and think that people won’t notice.
- DADaniel AkanduJan 21, 20262.0This Chipotle is located next to my job, and I come here often. However, whenever they run out of an item, the wait for fresh food tends to be very long. The staff are generally polite, but they do not seem to have much urgency in getting items, like the steak, restocked quickly. It becomes especially frustrating when I am on a limited break and have to get back to work, only to find that the steak is still not ready.
- EYenju YunJan 20, 20261.0The amount was ridiculously small!
- VVVictorJan 11, 20261.0Only come here if you’re ready for the smallest portions of food ever given out at a Chipotle. Save your double chicken scoop for another Chipotle location because its not worth it here.
- AAAdamJan 7, 20261.0Very disappointed. Went after 6 pm, no line. The employee gave a quick “scoop” of chicken that was actually a half-scoop, at best. I had to call out how silly that was, a manager came over, put on a show by staring at the bowl for a few seconds, and then added a tiny bit more chicken. So unprofessional. It was clear that they knew what they were doing. Ripping off repeat customers is not smart.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at 69th and 1st Avenue serve?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients without artificial colors, flavors, or preservatives.
What are the operating hours of Chipotle Mexican Grill at 1288 1st Ave?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, Chipotle at 69th and 1st offers both in-store pickup and delivery services.
Can I order Chipotle online for this location?
Yes, you can order online through Chipotle's official website or the Chipotle app.
Where is Chipotle Mexican Grill located specifically in New York?
It is located at 1288 1st Ave, one block west of the NY Presbyterian Medical Campus in New York, NY 10021.
Does this Chipotle location cater to the LGBTQ community?
Yes, the restaurant welcomes LGBTQ customers as part of its inclusive environment.
Which nearby coffee shops can I visit before or after dining at Chipotle at 69th and 1st Ave?
Nearby coffee shops include Timothy's Coffees of The World and Starbucks, making great stops for a coffee before or after your meal.
What other food options are available near the Chipotle at 1288 1st Ave?
Nearby restaurants include McDonald's for fast food, Little Beet for vegetarian options, Yia Yia’s for Greek food, Kao Sushi for sushi, Patsy’s Pizzeria for Italian pizza, and Bamboo Sushi for Japanese seafood.
Are there any beauty and wellness places near Chipotle at 69th and 1st Ave?
Yes, you can visit Nails on 1st, David’s Hairstyling, Eddie’s Haircut and Shave, and Val El Salon and Spa for beauty and spa services nearby.
What are some nearby places that can assist with shipping or printing needs?
FedEx Office Print & Ship Center is located nearby for your courier, printing, and shipping services.
Brand Certified Facts from Chipotle Mexican Grill
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