Chipotle Mexican Grill

3.4
600 reviews
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About

Mexican Restaurant
Chipotle 69th and 1st is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1288 1st Ave, New York, NY
10021, United States

Hours

Reviews

3.4
600 reviews
5 stars
218
4 stars
129
3 stars
74
2 stars
40
1 star
139

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including undercooked rice, stale ingredients, and food safety concerns.

Portion Sizes

Many reviews highlighted consistently small portion sizes, with customers feeling they did not receive value for their money.

Cleanliness

The location was frequently described as dirty, with unclean tables and overflowing trash, leading to a negative dining atmosphere.

Customer Service

Customers experienced poor service, including rude staff, slow service, and a lack of attention to customer needs.

Ingredient Availability

Several reviews mentioned that the location often ran out of key ingredients, impacting the overall dining experience.
  • SK
    Selena Kellogg
    3 days ago
    1.0
    I just moved here and have been 3 different times and each time they are out of something different. Just save yourself some time and go to the one on 3rd ave
  • CI
    Charlie Innis
    Nov 13, 2025
    1.0
    immediate food poisoning. this place should be shut down
  • PP
    Patch
    Oct 18, 2025
    1.0
    The only time any of the employees clean during service is to passive aggressively kick you out. I was reading a book at this location, and this middle-aged lady was wiping only my table, mind you. She went back and forth brushing her dirty cloth against my book. This location also hard skimps. Normalize walking out!
  • LL
    Leslie
    Oct 9, 2025
    1.0
    Pretty disappointing. The woman working gave me (woman) like half a scoop of chicken even though the 2 men in front of me got almost double my portion size, which was still honestly a pretty weak portion. I’ve noticed this happen more than once before at this location. They were also out of veggies too. She then just loaded up my bowl with cheese maybe thinking it made it look better? My bowl looked so sad I almost just said never mind and walked out since it wasn’t worth the $13. It’s consistently like this at location. If possible go to a different one.
  • SL
    Sharrell Lee
    Oct 7, 2025
    1.0
    Guy at the register can't count. How did he get the job? Gave him a 20 dollar bill and 40 cents, as the tab came up to $16.39. Just stared at the 40 cents, then asked a coworker what was this. Struggled to give me $4.00 in change. Smh. Place is also disgusting and filthy. No napkins, no straws. Asked for napkins and a straw for my fountain drink, other guy sarcastically says we don't have straws but we do have napkins. I should have just left the food and drink at the register, walked out and called it a loss. The burrito was meh. Had to drink the fountain drink without a straw. Never coming here again!! Place is disgusting!!!!

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at 69th and 1st Avenue serve?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill at 1288 1st Ave?

The restaurant is open every day from 10:45 AM to 11:00 PM.