Brand Certified
Chipotle Mexican Grill
3.6(1094 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
269 Amsterdam Ave, New York, NY
10023, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(212) 580-6058
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ny/new-york/269-amsterdam-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1122
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Upper West Side is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.6
1,094 reviews
5 stars
462
4 stars
231
3 stars
113
2 stars
74
1 star
214
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and inattentive staff, with many experiences highlighting slow service and a lack of professionalism.
Food Availability
Numerous reviews indicated that the restaurant is often out of key ingredients, leading to customer frustration and dissatisfaction.
Cleanliness Issues
Several customers noted that the location was dirty, with unclean tables and unsanitary conditions reported.
Portion Sizes
Many reviews mentioned that portion sizes were consistently small and inadequate, leading to complaints about value for money.
Overall Experience
The overall sentiment was overwhelmingly negative, with many customers expressing a strong desire not to return due to repeated poor experiences.
- MKMatt King2 days ago1.0The woman at the counter seemed like I was inconveniencing her by ordering food. Then when I get to the register the woman there had just as bad of an attitude and subtly complains when I use a gift card at checkout. Also the double scoop of chicken they gave me was egregious, I’d argue that was a single serving. I try my best not to eat this slop but I will definitely avoid this specific Chipotle at the very least in the future.
- EJEliott JensenFeb 19, 20261.0There portions that I got were not very good, and they rushed us to order
- OEOzzy EscoFeb 17, 20261.0Walked in at 9pm, and was automatically told they were out of steak knowing they close at 11pm. How do you not have nothing prepped 2 hours before closing time?
- CDCharles Van DornFeb 4, 20261.0Terrible service. I walked in to order was ignored like I didn’t exist. I asked if the staff were ok since they ignored me and then went on to other people to pickup their order. I have never had a good experience at this Chiplote. Won’t be going back
- MJMarieka JacksonFeb 1, 20261.0They are alllllways out of everything! Two hours before closing and they already have the stoves turned off and cleaned without having prepared enough for the remaining two hours left of their store’s open hours. It’s always dirty, and the staff doesn’t pay attention when there are customers and then get mad when they ask to be served.
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill on the Upper West Side?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located on the Upper West Side?
It is located at 269 Amsterdam Ave, New York, NY 10023, across from the 72nd St 1,2,3 Train Stop.
Does Chipotle Mexican Grill offer delivery or pickup services?
Yes, Chipotle provides both in-store pickup and delivery services.
How can I place an online order for Chipotle Mexican Grill?
You can order online through their website at https://order.chipotle.com/ or via their app available at https://apps.apple.com/us/app/chipotle/id327228455.
What type of cuisine does Chipotle Mexican Grill serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads focusing on responsibly sourced, real ingredients.
Does Chipotle Mexican Grill accept credit cards?
Yes, Chipotle accepts credit cards and also offers gift cards.
Is Chipotle Mexican Grill welcoming to LGBTQ customers?
Yes, Chipotle Mexican Grill is LGBTQ-friendly.
What nearby transit options are available for reaching Chipotle at 269 Amsterdam Ave?
The Chipotle is conveniently located across from the 72nd St 1,2,3 Train Stop and near the MTA Bus Stop serving routes M7, M11, and BxM2.
What nearby dining options are around Chipotle Mexican Grill on the Upper West Side?
Nearby dining options include Farinella Bakery (pizza), Curry Mania (Japanese), Utopia Diner (American), Simply Noodles (Asian), Kumo Sushi (Japanese), and Haagen-Dazs (ice cream).
Which nearby places could I visit after dining at Chipotle on the Upper West Side?
You might consider visiting Le Jolie Nail Studio for beauty treatments, Amsterdam Wine Co. for wine or tobacco shopping, or the Giulio Gari Foundation for cultural activities.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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