Business Details
About
Mexican Restaurant
Chipotle Upper West Side is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
1,082 reviews
5 stars
463
4 stars
230
3 stars
113
2 stars
74
1 star
202
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous reviews highlighted rude and unprofessional staff, with many customers experiencing poor service and long wait times.
Ingredient Availability
Customers frequently reported that the restaurant was out of essential ingredients, leading to dissatisfaction with their orders.
Cleanliness
The location was often described as dirty and poorly maintained, with complaints about unsanitary conditions in both the dining area and restrooms.
Food Quality
Several customers noted issues with food quality, including overly salty dishes and inconsistent portion sizes.
Atmosphere
While some enjoyed the lively atmosphere, many found the environment uncomfortable due to heat and lack of seating.
- YYyaelstbarel4 days ago1.0I waited for more than half an hour to order food, by then they ran out of all meat and said it would take 20 min additional wait for more meat, meanwhile they had plenty of meat for the online orders but they would give it to people at the restaurant...I ended up having to order online while at the restaurant to get my food
- YUYohanel UrenaDec 14, 20255.0Place is friendly, the food portions are always adequate. The atmosphere is lively with lively music.
- NRnaseera ramroopNov 6, 20251.0Food was not enjoyable to find chunks of avocado in the guacamole!! Really does suck not just one or 2 I'm talking about huge large pieces of chunks of avocado in the guacamole 🥑👎
- JAJulian AlvoNov 3, 20251.0Every time I come here, there is some sort of issue. Tonight when I went in for the first time in a couple of months they announced that they had no chicken or steak. While I waited in line they then announced that they had no more chips for the night. Then they said they had no more pinto beans. This was at 7:30pm…they close at 11:00pm. I ordered, and they gave me the smallest bowl I have ever been served. When I said something to the woman at the checkout, she was very rude, gave me attitude, and said that the fact that they were out of items “wasn’t her problem”. I’m so done with this place.
- BCben chenOct 29, 20251.0I will never come here again! The staff were extremely rude.
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill on the Upper West Side?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located on the Upper West Side?
It is located at 269 Amsterdam Ave, New York, NY 10023, across from the 72nd St 1,2,3 Train Stop.
Does Chipotle Mexican Grill offer delivery or pickup services?
Yes, Chipotle provides both in-store pickup and delivery services.
How can I place an online order for Chipotle Mexican Grill?
You can order online through their website at https://order.chipotle.com/ or via their app available at https://apps.apple.com/us/app/chipotle/id327228455.
What type of cuisine does Chipotle Mexican Grill serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads focusing on responsibly sourced, real ingredients.
Does Chipotle Mexican Grill accept credit cards?
Yes, Chipotle accepts credit cards and also offers gift cards.
Is Chipotle Mexican Grill welcoming to LGBTQ customers?
Yes, Chipotle Mexican Grill is LGBTQ-friendly.
What nearby transit options are available for reaching Chipotle at 269 Amsterdam Ave?
The Chipotle is conveniently located across from the 72nd St 1,2,3 Train Stop and near the MTA Bus Stop serving routes M7, M11, and BxM2.
What nearby dining options are around Chipotle Mexican Grill on the Upper West Side?
Nearby dining options include Farinella Bakery (pizza), Curry Mania (Japanese), Utopia Diner (American), Simply Noodles (Asian), Kumo Sushi (Japanese), and Haagen-Dazs (ice cream).
Which nearby places could I visit after dining at Chipotle on the Upper West Side?
You might consider visiting Le Jolie Nail Studio for beauty treatments, Amsterdam Wine Co. for wine or tobacco shopping, or the Giulio Gari Foundation for cultural activities.