Chipotle Mexican Grill

3.5
632 reviews
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Business Details

149 8th Ave, New York, NY
10011, United States
(212) 620-4015
https://locations.chipotle.com/ny/new-york/149-8th-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1277
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About

Mexican Restaurant
Chipotle Chelsea West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
149 8th Ave, New York, NY
10011, United States

Hours

Reviews

3.5
632 reviews
5 stars
232
4 stars
143
3 stars
75
2 stars
47
1 star
135

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and indifferent staff, with many customers expressing dissatisfaction with the service they received.

Food Quality

While some customers praised the food quality, many reported issues with freshness, portion sizes, and missing ingredients.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.

Operational Issues

Customers frequently noted that the location often runs out of key ingredients and has inconsistent hours, including opening late and closing early.
  • OH
    Omar Hernández
    Dec 29, 2025
    5.0
    Exelente comida muy buena la porción Buen precio
  • SS
    Samuel Plumer (Sam)
    Dec 24, 2025
    1.0
    Service is indifferent at best. Line is often slow and they are frequently out of ingredients. One of the worst run chipotles I’ve visited.
  • RT
    Rayne T
    Dec 18, 2025
    1.0
    0/10 wouldn’t recommend even to my least favorite coworker. Drink machine always broken. Usually out of half the ingredients. Terrible customer service every time. Service with a frown guaranteed. If a half star was an option it would still be too much. This is portion in the order of chips I got today. Truly worth a train ride fare to go to any other location.
  • RR
    Richard
    Dec 9, 2025
    3.0
    Chipotle is okay. Sometimes they give attitude when I asked for sauces and said it was through app but you're not able to order it through the app. The food is decent.
  • AA
    Alivanza
    Dec 2, 2025
    1.0
    40 minutes before closing and they are out of all meat options except 1. All staff closing things up as if it were 10:59. Nope. It is 10:19. Do better.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill at Chelsea West?

Chipotle at Chelsea West is open daily from 10:45 AM to 11:00 PM.

Does Chipotle Chelsea West offer in-store pickup and delivery services?

Yes, Chipotle Chelsea West provides both in-store pickup and delivery options for your convenience.