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Brand Certified

Chipotle Mexican Grill

3.5
(634 reviews)

Business Details

149 8th Ave, New York, NY
10011, United States
(212) 620-4015

About

Mexican Restaurant
Chipotle Chelsea West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
149 8th Ave, New York, NY
10011, United States

Hours

Reviews

3.5
634 reviews
5 stars
232
4 stars
143
3 stars
75
2 stars
48
1 star
136

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and indifferent staff, with many customers expressing dissatisfaction with the service quality.

Food Quality

While some customers enjoyed the food, many reported issues with freshness, portion sizes, and even food safety concerns, including instances of raw or spoiled food.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and overflowing trash.

Availability Issues

Customers frequently noted that the location often runs out of key ingredients and has inconsistent availability, leading to frustration.

Operational Hours

The restaurant has been criticized for not opening or closing on time, with reports of early closures and inconsistent service hours.
  • JO
    John Overton
    Feb 25, 2026
    1.0
    This place served me raw chicken, photo attached. I was wondering why the chicken was chewy and then upon closer inspection it was actually raw… This is absolute disgusting from a large brand and I need to get my money back at the very least. Absolutely disgusted with this location.
  • BH
    Brandon Humberston
    Feb 9, 2026
    2.0
    Food is good and staff are nice but around lunchtime dozens of teenagers come from the local school and take up all the seating with outside food not bought at chipotle. The also vape and throw food everywhere. Not sure why this is allowed.
  • AM
    Aaliyah McLeod
    Feb 4, 2026
    1.0
    There was a short Hispanic lady making my food & gave me bits & pieces of beef barbacoa when you can see there was nothing left inside the pan, I politely asked her if she can get a new pan and give me fresh meat and she ignored my wishes and still gave me whatever garbage was left. I didn’t appreciate that because it’s my money being spent, it’s not coming out of her check to get a fresh pan of beef. Customer service was a -0. Also It was a rush hour but if you can’t work well under pressure and feel like you have to rush people’s food then you’re in the wrong line of work.
  • SE
    Shannon Erickson
    Jan 18, 2026
    1.0
    I got chips and queso. The chips were so stale to the point some of them were unedible and I had to spit it out and throw out the chips.
  • OH
    Omar Hernández
    Dec 29, 2025
    5.0
    Exelente comida muy buena la porción Buen precio

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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