Chipotle Chelsea West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Multiple reviews highlighted unsanitary conditions, including dirty tables and closed bathrooms.
Customer Service
Consistent complaints about rude and unprofessional staff, with many customers reporting negative interactions.
Food Quality
Mixed feedback on food quality; some customers enjoyed the food while others reported issues with freshness and portion sizes.
Availability Issues
Frequent reports of being out of key ingredients and items, leading to dissatisfaction among customers.
Operational Hours
Customers noted inconsistent opening times and early closures of the dining area, causing frustration.
AM
Amena Moustafa
4 days ago
1.0
extremely impatient and rude staff, stingy with portions, im unhappy with the service from the workers here. they have no manners.
AA
Aleksandr
Nov 5, 2025
1.0
Run out of the rice, drink machine is not working
JH
Jesus Houwen
Oct 12, 2025
3.0
El lugar está muy sucio
WC
Will Cronin
Oct 5, 2025
2.0
The food is good but my god they open about 20 minutes late every day and close hella early
AG
Anthony Guerrero
Sep 28, 2025
2.0
Unfortunately, I’ve consistently experienced poor customer service at this location. The staff often comes across as rude, and the food frequently appears less than fresh. I hope management takes steps to improve both customer service and food quality moving forward.
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill at Chelsea West?
Chipotle at Chelsea West is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Chelsea West offer in-store pickup and delivery services?
Yes, Chipotle Chelsea West provides both in-store pickup and delivery options for your convenience.
Where is Chipotle Mexican Grill located in New York?
Chipotle Mexican Grill is located at 149 8th Ave, New York, NY 10011, one block south of the Joyce Theatre.
What type of food does Chipotle Mexican Grill serve?
Chipotle offers fast-casual Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with wholesome, responsibly sourced ingredients.
How can I place an online order for Chipotle Chelsea West?
You can order online through Chipotle's website or app. Visit https://order.chipotle.com/ or use the Chipotle app available at https://apps.apple.com/us/app/chipotle/id327228455.
Does Chipotle Chelsea West accept credit cards and offer gift cards?
Yes, Chipotle Chelsea West accepts credit cards and offers gift cards as part of their services.
Is Chipotle Chelsea West LGBTQ+ friendly?
Yes, Chipotle Chelsea West welcomes LGBTQ+ customers, ensuring a friendly and inclusive environment.
What nearby dining options can I explore around Chipotle Chelsea West?
Nearby dining spots include Mad For Chicken, Splosh Cafe (American cuisine), Silom Thai, and several others like Rocco's Pizza Joint and Konban Japanese Restaurant for diverse food choices.
Are there any art galleries close to Chipotle Chelsea West?
Yes, Chisholm Larsson Gallery and Westside Frame Shop are nearby galleries where visitors can enjoy local art after dining.
How can I reach Chipotle Chelsea West using local transportation?
You can use nearby Citi Bike stations such as 'Citi Bike - W 16 St & 8 Ave' for easy bike rentals to reach Chipotle Chelsea West conveniently.