Chipotle Mexican Grill

3.5
628 reviews
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Business Details

149 8th Ave, New York, NY
10011, United States
(212) 620-4015
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Chelsea West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
149 8th Ave, New York, NY
10011, United States

Hours

Reviews

3.5
628 reviews
5 stars
231
4 stars
143
3 stars
74
2 stars
48
1 star
132

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and closed bathrooms.

Customer Service

Consistent complaints about rude and unprofessional staff, with many customers reporting negative interactions.

Food Quality

Mixed feedback on food quality; some customers enjoyed the food while others reported issues with freshness and portion sizes.

Availability Issues

Frequent reports of being out of key ingredients and items, leading to dissatisfaction among customers.

Operational Hours

Customers noted inconsistent opening times and early closures of the dining area, causing frustration.
  • AM
    Amena Moustafa
    4 days ago
    1.0
    extremely impatient and rude staff, stingy with portions, im unhappy with the service from the workers here. they have no manners.
  • AA
    Aleksandr
    Nov 5, 2025
    1.0
    Run out of the rice, drink machine is not working
  • JH
    Jesus Houwen
    Oct 12, 2025
    3.0
    El lugar está muy sucio
  • WC
    Will Cronin
    Oct 5, 2025
    2.0
    The food is good but my god they open about 20 minutes late every day and close hella early
  • AG
    Anthony Guerrero
    Sep 28, 2025
    2.0
    Unfortunately, I’ve consistently experienced poor customer service at this location. The staff often comes across as rude, and the food frequently appears less than fresh. I hope management takes steps to improve both customer service and food quality moving forward.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill at Chelsea West?

Chipotle at Chelsea West is open daily from 10:45 AM to 11:00 PM.

Does Chipotle Chelsea West offer in-store pickup and delivery services?

Yes, Chipotle Chelsea West provides both in-store pickup and delivery options for your convenience.