Chipotle Mexican Grill

3.6
416 reviews
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Business Details

125 E 23rd St, New York, NY
10010, United States
(212) 673-6904
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Gramercy Park is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
125 E 23rd St, New York, NY
10010, United States

Hours

Reviews

3.6
416 reviews
5 stars
171
4 stars
100
3 stars
34
2 stars
31
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from employees and management, leading to a negative customer experience.

Food Quality

Many customers reported inconsistent portion sizes and food quality, with complaints about small portions, missing ingredients, and poorly prepared meals.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and overflowing trash.

Allergy Awareness

There were serious concerns regarding the staff's handling of food allergies, with reports of employees being dismissive and unhelpful.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and service at this location, noting good experiences with specific staff members.
  • FB
    Farty Boogers
    Oct 29, 2025
    2.0
    rude employees
  • SW
    Sandy Wakefield
    Oct 17, 2025
    4.0
    Food is always delicious.
  • BB
    BK
    Sep 26, 2025
    5.0
    Who else wishes it opened before 11? 😝
  • DK
    Demetrious Knox
    Sep 25, 2025
    1.0
    Bro do not come here the workers act like the ceo bro gives half a scoop of rice half a scoop chicken half scoops of everything as if I’m a little girl the bowl is litteraly empty you can see the sides and bottom when they are done making it DO NOT COME HERE
  • JR
    Jonny Rockwright
    Sep 16, 2025
    1.0
    This place is the worst....the manger here is unprofessional, rude & unattentive to customers. Laughing amd joking while drinking her starbucks coffee like customers aren't waiting in line for service. This manager looked in my face multiple times while I waited to place my order for over 20 minutes. I will never come to this 23rd street Chipotle location ever again.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Gramercy Park offer?

Chipotle Gramercy Park offers customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

Where is Chipotle Mexican Grill located in New York?

It is located at 125 E 23rd St, New York, NY 10010, next to the Gramercy Theatre in the Gramercy Park area.