Chipotle Mexican Grill

3.7
611 reviews
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About

Mexican Restaurant
Chipotle Park Avenue South is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
464 Park Ave S, New York, NY
10016, United States

Hours

Reviews

3.7
611 reviews
5 stars
257
4 stars
136
3 stars
74
2 stars
47
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, cold food, and small portion sizes.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and a lack of functioning restrooms.

Availability of Ingredients

Many customers expressed frustration over the unavailability of key ingredients, such as steak and beans, during peak hours.

Atmosphere

The overall atmosphere was described as unwelcoming, with complaints about the staff's attitude and the cleanliness of the dining area.
  • JJ
    jkklingelhofer
    Nov 6, 2025
    5.0
    Very nice people who work here, always very quick and efficient!
  • DL
    Danielle LaFemina
    Oct 4, 2025
    1.0
    Don’t go to this chipotle if you actually want what you ask for. The workers were being mean to the man who was helping me make my order and not helping him, he was clearly new. AND the soda machine was not working and there was NO soda and the worker was going over to the machine laughing at the fact that there wasn’t soda and drinking the water that was coming out of the “soda” machine. The guac wasn’t good either and I’m disappointed I paid extra for it.
  • MA
    Maddy A
    Sep 25, 2025
    1.0
    They never salt the chips here and it makes me so mad
  • JR
    John Roesser
    Sep 15, 2025
    1.0
    I love chipotle but this specific one is terrible. They never have steak. I went in at 5 pm and asked when they’d have steak again and they said they weren’t making any more for the rest of the day. Their food is also cold 50% of the time.
  • ME
    michelle espinal
    Aug 29, 2025
    5.0
    My experience in the past at this Chipotle location was very unpleasant. The food was not cooked well and the portions were very small. I work near this location and for some time stopped getting my lunch here. I decided to go back and give them another chance. I do want to say that I'm glad they have a new employee there that serves the food, her name is Jessica. She is so professional and polite, says good morning and attends to the customers quickly. They did improve their cooking as well. Hopefully they keep this up to improve their ratings and customer service.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Park Avenue South serve?

Chipotle Mexican Grill offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients adhering to "Food with Integrity" principles.

What are the operating hours for Chipotle Mexican Grill at 464 Park Ave S?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.