Chipotle Mexican Grill

3.7
612 reviews
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About

Mexican Restaurant
Chipotle Park Avenue South is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
464 Park Ave S, New York, NY
10016, United States

Hours

Reviews

3.7
612 reviews
5 stars
257
4 stars
137
3 stars
74
2 stars
47
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, cold food, and small portion sizes.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty tables and a lack of functioning restrooms.

Ingredient Availability

Several customers expressed frustration over the unavailability of key ingredients like steak and beans during peak hours.

Overall Experience

The overall sentiment was negative, with many customers stating they would not return due to the combination of poor service and food quality.
  • C9
    Chipotle Lover 91
    Dec 27, 2025
    4.0
    Pretty normal chipotle, they’d probably be 5 stars but they get a lot of traffic from nearby schools and angry businessmen so that probably adds a lot of stress. I’m surprised they’re as good as they are given the demographic of customer. Their manager runs the place like the navy during rush hours
  • JJ
    jkklingelhofer
    Nov 6, 2025
    5.0
    Very nice people who work here, always very quick and efficient!
  • DL
    Danielle LaFemina
    Oct 4, 2025
    1.0
    Don’t go to this chipotle if you actually want what you ask for. The workers were being mean to the man who was helping me make my order and not helping him, he was clearly new. AND the soda machine was not working and there was NO soda and the worker was going over to the machine laughing at the fact that there wasn’t soda and drinking the water that was coming out of the “soda” machine. The guac wasn’t good either and I’m disappointed I paid extra for it.
  • MA
    Maddy A
    Sep 25, 2025
    1.0
    They never salt the chips here and it makes me so mad
  • JR
    John Roesser
    Sep 15, 2025
    1.0
    I love chipotle but this specific one is terrible. They never have steak. I went in at 5 pm and asked when they’d have steak again and they said they weren’t making any more for the rest of the day. Their food is also cold 50% of the time.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Park Avenue South serve?

Chipotle Mexican Grill offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients adhering to "Food with Integrity" principles.

What are the operating hours for Chipotle Mexican Grill at 464 Park Ave S?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.