Business Details
About
Mexican Restaurant
Chipotle Upper East Side is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,394 reviews
5 stars
573
4 stars
301
3 stars
142
2 stars
75
1 star
303
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to customers' needs.
Portion Sizes
Many customers complained about small portion sizes, particularly with meats and toppings, leading to dissatisfaction with value for money.
Cleanliness
The location received consistent criticism for being dirty and unsanitary, with reports of trash and food debris on the floors and tables.
Order Accuracy
Frequent issues with incorrect orders and missing items were reported, particularly with mobile orders, leading to frustration among customers.
Food Quality
While some customers enjoyed the food, many noted that the quality was inconsistent, with complaints about undercooked ingredients and lack of flavor.
- AKAlexandra KIMDec 28, 20255.0📅 Visited on 28 Dec 2025 w/o reservation 🍽️ Ordered CARNE ASADA Zero coke 💸 Total USD23.95
- C9Chipotle Lover 91Dec 27, 20253.0Staff don’t care about you or your food… only reason I’m rating 3 stars is because I love chipotle
- KSkellyann SDec 18, 20253.0They seemed kind of rude, not welcoming at all and very short with me when I asked for a cup.
- KSKarina S.Dec 9, 20251.0I just read that a mouse head was found in a burrito bowl here. Is that true?
- SHSterling HitchcockDec 3, 20251.0The portions at this Chipotle are really bad, especially with the meats. They need to train their employees how to properly scoop 4 ounces of beef. If you get double protein here it’s basically just one proper scoop. Really skimpy on the cheese too.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on the Upper East Side serve?
Chipotle Upper East Side offers customizable Mexican-style fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients.
Where is the Chipotle Mexican Grill located on the Upper East Side?
It is located at 1497 3rd Ave, New York, NY 10028, one block south and one block east of the 86th St. 4,5,6 Train Stop.
What are the operating hours of the Chipotle Mexican Grill at 1497 3rd Ave?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery options for customer convenience.
How can I order online from this Chipotle location?
You can order online through Chipotle's official website at https://order.chipotle.com/ or via their app available in the Apple App Store.
Is Chipotle Mexican Grill at 1497 3rd Ave LGBTQ+ friendly?
Yes, this Chipotle location welcomes LGBTQ+ customers and is an inclusive environment.
What nearby transit options help me get to Chipotle on the Upper East Side?
The restaurant is conveniently located near the 86th St. 4,5,6 Subway Station, making it easy to reach by public transit.
Are there other fast food options close to Chipotle on the Upper East Side?
Yes, nearby fast food options include multiple McDonald's locations and other eateries like Giacomo's Pizza & Restaurant.
What fitness and wellness facilities are near Chipotle on the Upper East Side?
Nearby you can find Rumble, a boxing gym and kickboxing club, as well as wellness centers like the Women’s Wellness Center of New York and NYU Langone Medical Center.
What local shops and services are available around Chipotle Mexican Grill at 1497 3rd Ave?
In the area, you can visit stores such as Fox's of Manhattan for women's clothing, Cohen's Fashion Optical for sunglasses, and the Janovic Paint & Decorating Center for home improvement supplies.