Business Details
About
Mexican Restaurant
Chipotle Upper East Side is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,387 reviews
5 stars
570
4 stars
300
3 stars
140
2 stars
75
1 star
302
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant is frequently reported as dirty, with trash and food debris on the floors and tables.
Service Quality
Customers consistently mention poor customer service, including rude staff and long wait times for orders.
Portion Sizes
Many reviews highlight small portion sizes, with customers feeling shortchanged on their meals.
Food Quality
The quality of food is often criticized, with reports of undercooked ingredients and lack of flavor.
Order Accuracy
Numerous customers experienced issues with incorrect or incomplete orders, particularly with online and mobile orders.
- AKAndrii KruzhyloNov 14, 20252.0Never opened on time. If you claim it starts working at 10.45 I want to be certain that it's open at 10.45. Another wasted morning bc I can't afford myself waiting for more than 5 minutes. Had to leave. Chipotle guys it's NY City the time is precious here
- ATAndrew ThompsonNov 12, 20251.0Terrible service. It took me 30 minutes to get through the line and they forgot my chips, + meat was wrong
- LGLachlan GlenNov 1, 20252.0This location has gone to shit. Mobile orders many times late and with wildly incorrect ingredients. You submit a complaint and they give you a stupid “free drink” but there’s no ice in the machine, there’s no lemonade, meanwhile it’s filthy. Big thumbs down.
- DLDarren LeeOct 28, 20251.0I ordered a medium drink and there were no caps but there were large size caps. And instead of upgrading me to a large drink they decided to do absolutely nothing. Also the place was a giant pigs den. Messes everywhere.
- BCBradley COct 26, 20253.0I ordered picked up on their app because there is always a big line waiting, and I’m not a big fan of waiting on line. When I got there, my order was almost ready for pick up. It took a few minutes longer than it showed on the app, but was still acceptable. I got a burrito with plant based protein with everything and their seasonal red chumichurri. I used the promo code so the chimichurri was free. I probably won’t pay $1 for it. It was okay. Not as fragrant or flavorful as I imagined. Overall, the portion was good and the quality was as expected. The staff were nice. The environment was kinda dirty and messy.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on the Upper East Side serve?
Chipotle Upper East Side offers customizable Mexican-style fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients.
Where is the Chipotle Mexican Grill located on the Upper East Side?
It is located at 1497 3rd Ave, New York, NY 10028, one block south and one block east of the 86th St. 4,5,6 Train Stop.
What are the operating hours of the Chipotle Mexican Grill at 1497 3rd Ave?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery options for customer convenience.
How can I order online from this Chipotle location?
You can order online through Chipotle's official website at https://order.chipotle.com/ or via their app available in the Apple App Store.
Is Chipotle Mexican Grill at 1497 3rd Ave LGBTQ+ friendly?
Yes, this Chipotle location welcomes LGBTQ+ customers and is an inclusive environment.
What nearby transit options help me get to Chipotle on the Upper East Side?
The restaurant is conveniently located near the 86th St. 4,5,6 Subway Station, making it easy to reach by public transit.
Are there other fast food options close to Chipotle on the Upper East Side?
Yes, nearby fast food options include multiple McDonald's locations and other eateries like Giacomo's Pizza & Restaurant.
What fitness and wellness facilities are near Chipotle on the Upper East Side?
Nearby you can find Rumble, a boxing gym and kickboxing club, as well as wellness centers like the Women’s Wellness Center of New York and NYU Langone Medical Center.
What local shops and services are available around Chipotle Mexican Grill at 1497 3rd Ave?
In the area, you can visit stores such as Fox's of Manhattan for women's clothing, Cohen's Fashion Optical for sunglasses, and the Janovic Paint & Decorating Center for home improvement supplies.