Chipotle 25 West 45th Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers expressed dissatisfaction with the portion sizes, noting they were unusually small and that staff were reluctant to provide extra ingredients.
Service Quality
Reviews highlighted inconsistent service quality, with some customers experiencing rude or inattentive staff, while others praised friendly service.
Food Freshness
There were mixed reviews regarding food freshness, with some customers reporting stale or old ingredients, particularly for online orders.
Cleanliness
The restaurant was generally noted for its cleanliness, including dining areas and restrooms, although some customers mentioned issues with the atmosphere.
Value for Money
Customers had mixed feelings about the value for money, with some feeling that prices were high for the portion sizes received.
GK
George Koniossis
2 days ago
1.0
The server tried giving me a torn dried burrito.
I politely asked to give me a fresh one. Gave me very small portion of chicken. Then literally a whole can of beans. It made the burrito taste like a bean burrito . No chicken. It felt like it was intentional
MC
Miss Cheung
5 days ago
2.0
They said they didn’t have plain white or brown rice WITHOUT cilantro. Strike 1. I ordered the beef bowl and the beef was disgusting! Strike 2! There was so much fat in it and the texture was gross. I really do not recommend eating here. Never again! NAYA is so much better than this crap.
LS
Lilly Santos
Nov 15, 2025
5.0
Love it❤️
OK
Oliver Koss
Oct 14, 2025
4.0
Food was decent but they didn’t want to give a lot of protein in my bowl.
SQ
Sean Quirke
Sep 29, 2025
5.0
More of a 4.5 but I’m rounding up. The portions were good and the food was fresh. Also the place is clean. The service was very good and friendly. Only slight down point was there Chips weren’t very crisp and maybe a bit old but everything else was good!
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill on 25 West 45th Street?
Chipotle Mexican Grill is located at 25 W 45th St, New York, NY 10036, across the street from Cassa Hotel 45th Street.
What are the opening hours for Chipotle Mexican Grill at 25 West 45th Street?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Does Chipotle at 25 West 45th Street offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
What types of food can I expect at Chipotle 25 West 45th Street?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial colors or preservatives.
Can I order Chipotle online for this location?
Yes, you can order online via Chipotle's website or app using links such as https://order.chipotle.com/ or through the Chipotle app available in the Apple App Store.
Is Chipotle Mexican Grill on 25 West 45th Street LGBTQ+ friendly?
Yes, this location welcomes LGBTQ+ customers and communities.
How can I contact Chipotle 25 West 45th Street by phone or email?
You can call them at +1 212-391-2081 or email at ny.1178.West45thSt@chipotle.com.
What nearby places can I visit before or after dining at Chipotle 25 West 45th Street?
Nearby you can visit Newrock Diamonds for fine jewelry shopping or explore the Center for Whole-Child Education, a local community service organization.
Are there any health and wellness services close to Chipotle at 25 West 45th Street?
Yes, Daniel Min Acupuncture and Midtown Foot Care are nearby for acupuncture and podiatry services, respectively, which you might consider before or after your meal.
Can visitors to Chipotle nearby use local tours and travel services?
Absolutely, The New York Pass and Luminary Experiences offer tours and travel services close to the Chipotle location, making it convenient to plan sightseeing around your meal.