Chipotle Mexican Grill

3.7
931 reviews
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About

Mexican Restaurant
Chipotle Columbia Presbyterian is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4009 Broadway, New York, NY
10032, United States

Hours

Reviews

3.7
931 reviews
5 stars
407
4 stars
221
3 stars
97
2 stars
46
1 star
160

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and dismissive staff, with many customers expressing frustration over poor attitudes and lack of assistance.

Food Quality

While some customers praised the food as fresh and delicious, many others reported issues with stale ingredients, dirty food items, and overall poor quality.

Portion Sizes

A consistent complaint was about stingy portion sizes, with many customers feeling they received inadequate amounts of food for the price.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and a lack of cleanliness in food preparation areas.

Ingredient Availability

Customers frequently noted that the location often ran out of key ingredients well before closing time, leading to dissatisfaction with their orders.
  • WP
    wilmer portoviejo
    Oct 21, 2025
    1.0
    Very rude customers service, to work in this places i think you have to be rude.
  • JG
    Julie Granger
    Oct 3, 2025
    5.0
    Oh my god I had the best chipotle of my LIFE tonight at this chipotle. The carne asada and red chimichurri was the best food I’ve had EVER! The chips were perfectly salty too and not stale at all. There was also no line. LOVE THIS CHIPOTLE!
  • JJ
    J
    Sep 24, 2025
    5.0
    I have been eating Chipotle for 10 years at least and this place really stood out. The cooks must be doing something different but their rice was on point, their veggies tasted fresher, the pico was richer and the chicken was super tender. I wish every Chipotle had their secret. I highly recommend this location.
  • SR
    Stefan Rowny
    Sep 9, 2025
    4.0
    Food is great, so is service. Atmosphere ok. Absolutely terrible app... That eats one points without giving you anything.
  • SK
    Solomon Katz
    Sep 1, 2025
    1.0
    Worst chipotle I’ve ever been to by far. Ordered a salad bowl, the lettuce was wilted and DIRTY. Actual black stuff on the lettuce. I showed this to a worker and asked for a new bowl. She only gave me some new lettuce, not a new bowl, and the new lettuce was also DIRTY. Clearly not washed. The chips were stale and gross. All the workers were shouting at each other the entire time very loudly, even while I was ordering

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill at 4009 Broadway, New York?

Chipotle Mexican Grill at 4009 Broadway is open daily from 10:45 AM to 11:00 PM.

Does this Chipotle offer pickup and delivery services?

Yes, Chipotle Columbia Presbyterian offers both in-store pickup and delivery services.