Chipotle Mexican Grill

3.7
933 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Columbia Presbyterian is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4009 Broadway, New York, NY
10032, United States

Hours

Reviews

3.7
933 reviews
5 stars
408
4 stars
220
3 stars
97
2 stars
46
1 star
162

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor service and negative attitudes from employees.

Food Quality

Several customers reported issues with food quality, including stale ingredients, small portions, and unappetizing flavors, leading to dissatisfaction with their meals.

Ingredient Availability

Many reviews noted that the location frequently runs out of key ingredients, particularly during peak hours, which negatively impacts the dining experience.

Cleanliness

Customers reported unsanitary conditions in the restaurant, including dirty tables and trash, contributing to an overall unpleasant atmosphere.

Order Accuracy

Multiple customers experienced issues with incorrect orders, including missing items and wrong ingredients, indicating a lack of attention to detail.
  • ER
    Eric R
    Jan 3, 2026
    5.0
    Just came from the Chipotle on Broadway 4009 and it was a great experience. The food was fresh, portions were solid, and the staff was quick and friendly. What I really appreciated was how clean the place was — the tables looked freshly wiped down and the whole area felt well maintained. I’ll definitely be back.
  • JK
    Juba Khaindrava
    Dec 23, 2025
    1.0
    Open bathroom for employees only . Unpolite stuff
  • JC
    Johanel Caceres
    Dec 4, 2025
    1.0
    Be ready to come here and not have anything you want. They don’t have lettuce, the guac looks old and disgusting and none of the staff have good customer service. Also be ready to wait at least 20 mins
  • WP
    wilmer portoviejo
    Oct 21, 2025
    1.0
    Very rude customers service, to work in this places i think you have to be rude.
  • JG
    Julie Granger
    Oct 3, 2025
    5.0
    Oh my god I had the best chipotle of my LIFE tonight at this chipotle. The carne asada and red chimichurri was the best food I’ve had EVER! The chips were perfectly salty too and not stale at all. There was also no line. LOVE THIS CHIPOTLE!

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill at 4009 Broadway, New York?

Chipotle Mexican Grill at 4009 Broadway is open daily from 10:45 AM to 11:00 PM.

Does this Chipotle offer pickup and delivery services?

Yes, Chipotle Columbia Presbyterian offers both in-store pickup and delivery services.