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Brand Certified

Chipotle Mexican Grill

3.7
(940 reviews)

Business Details

4009 Broadway, New York, NY
10032, United States
(646) 412-5429

About

Mexican Restaurant
Chipotle Columbia Presbyterian is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4009 Broadway, New York, NY
10032, United States

Hours

Reviews

3.7
940 reviews
5 stars
408
4 stars
220
3 stars
97
2 stars
46
1 star
169

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor customer service, including rude staff and slow service.

Food Quality

Many customers reported unsatisfactory food quality, including stale ingredients, small portions, and issues with food safety.

Ingredient Availability

Frequent complaints about running out of key ingredients during operating hours, leading to customer dissatisfaction.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and a lack of cleanliness in food preparation areas.

Overall Experience

Overall, the location received a significant amount of negative feedback, with many customers expressing they would not return.
  • AB
    A Cool Bean
    3 days ago
    1.0
    The people that work here are so rude. I walked in and felt like I was an inconvenience. I ordered a simple bowl and the girl was just so stand-off ish and rude. At the end I asked for two tortillas and the girl making my bowl and another male worker were talking smack about my asking for the tortillas right in front of me -- talking about "mmm hmm. yeah you should've asked earlier". And then the male worker rang me up with attitude. Like damn I work for a living too and have the decency to fake the funk. Never again.
  • MR
    Marco Ramirez
    6 days ago
    1.0
    Horrible service
  • VF
    Vanessa Frederick
    6 days ago
    1.0
    My salad was packed so horribly in the bowl it spilled in the bag which made the cheap bag rip, less than 5 mins after leaving the store! Is it too much to ask to close the container properly? Liquid isn’t drained from the pico which made things ridiculously soggy, I have pico juice all over me! I smell like pico! Not to mention service is way too slow, everyone is busy replacing food that has run out instead of having someone take orders in the meantime. How can everything run out at once? The line at 6pm was long as if it were lunchtime. And they were out of a number of sides so while I didn’t get everything I wanted, the price remains the same. Just terrible all around Chipotle will never get my money again! There are so many mom and pop Hispanic restaurants in the area to patronize instead.
  • MR
    Matthew Roland
    Feb 16, 2026
    1.0
    This place is garbage, I can’t even finish my sentence before they shove stuff in my bowl. “Side of cream on the side” becomes sour cream in the bowl and then then they get mad at me because the bowl is wrong so they start again under serve me. So sad.
  • VF
    Vianela Gonzalez Forchue
    Feb 8, 2026
    1.0
    Got food poisoning from here. I was hesitant when the guacamole looked no good but I still moved forward.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill at 4009 Broadway, New York?

Chipotle Mexican Grill at 4009 Broadway is open daily from 10:45 AM to 11:00 PM.

Does this Chipotle offer pickup and delivery services?

Yes, Chipotle Columbia Presbyterian offers both in-store pickup and delivery services.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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