Chipotle Mexican Grill

3.8
1828 reviews
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About

Mexican Restaurant
Chipotle Bowling Green is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2 Broadway, New York, NY
10004, United States

Hours

Reviews

3.8
1,828 reviews
5 stars
769
4 stars
516
3 stars
243
2 stars
92
1 star
208

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including blandness, over-salting, and small portion sizes.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and lack of attention to customer needs.

Cleanliness

The restaurant was frequently noted as dirty, with unclean tables, overflowing trash, and unsanitary food preparation areas.

Staffing Problems

Customers expressed frustration over understaffing, leading to long wait times and inadequate service.

Inconsistent Experience

While some customers praised the food and service, many others reported negative experiences, indicating a lack of consistency at this location.
  • RR
    Roblox Roxi
    4 days ago
    1.0
    Whatever you do do not order extra protein on mobile. They gave me so much rice it really did not make me finish my meal and thrown it away. Really frustrating. Go to the one in one pen. Completely different. Jesus Christ
  • YY
    YourBoiStephen
    Nov 11, 2025
    5.0
    Great Experience at Chipotle! Chipotle never disappoints. The food is consistently fresh, flavorful, and satisfying. You can really taste the quality in every bite—from the perfectly seasoned rice to the tender, juicy proteins and crisp toppings. The team was friendly and efficient, keeping the line moving quickly while still taking the time to get every order just right. The restaurant itself was clean, well-stocked, and welcoming. I appreciate how Chipotle gives you so many options to customize your meal—whether you’re in the mood for a hearty burrito, a light bowl, or something vegetarian. Overall, it’s a reliable spot for a quick, healthy meal that doesn’t compromise on taste. Definitely one of my go-to places when I’m craving something fresh and filling!
  • SV
    Solaris Vulkan
    Nov 11, 2025
    5.0
    I’ve been visiting this Chipotle location for a while now, and I’m consistently impressed. The food is fresh, flavorful, and made exactly to order. The staff are courteous, efficient, and keep the restaurant clean and well-organized. Always a dependable choice for a great meal.
  • MM
    Martha Matos
    Nov 6, 2025
    5.0
    Chipotle portion varies from location but I find that this location provides better tasting food, service and serving sizes than those surrounding. The one on Maiden I’m constantly being rushed down the line without being able to get a word in. The one in the little plaza is mostly Spanish speakers and they gossip to one another mid line. Will definitely make this one my go too moving forward. Chips are always made perfectly here
  • DI
    Dynasty Illas
    Nov 6, 2025
    5.0
    Morning team is always an absolute delight. They are able to manage the lunch rush which consists of a ton of obnoxious kids and hungry adults effectively getting us all in and out in a timely fashion. Appreciate the woman who gave me my guacamole today and asked every single customer if their food was made good.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Bowling Green?

Chipotle Mexican Grill at Bowling Green is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in New York?

It is located at 2 Broadway, New York, NY 10004, just north of the Staten Island Ferry Terminal.