Chipotle 129 W. 48th St. is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers praised the food for being delicious and flavorful, with specific mentions of burritos and bowls being satisfying.
Staff Behavior
Numerous reviews highlighted issues with rude and unprofessional staff, including complaints about disrespectful treatment and poor customer service.
Cleanliness
Some customers noted cleanliness issues within the restaurant, particularly in the seating areas and bathrooms.
Portion Sizes
Several customers expressed dissatisfaction with portion sizes, describing them as stingy or inconsistent.
Overall Experience
While some customers had positive experiences, many reported negative interactions that affected their overall impression of the restaurant.
EI
eggo eggo (iamLeggo)
3 days ago
1.0
Yeah, so we were sitting down and The employees just came and just said oh time to exit and she flicked her hand in the way without even acknowledging us at all, which I found to be very, very rude 9:05
It’s the one that I’m standing by on your cameras at 9:09 PM
PC
Paula Cano
Nov 7, 2025
4.0
Comimos aquí a pesar de no tener muy buenas reseñas en Google. Pedimos un burrito. No estaba malo, es cierto que nos parece un poco caro. Creo que no repetiría.
WZ
Will Zhang
Nov 6, 2025
1.0
service was horrible, told the lady no tomato and she put it, then filled bowl half way
SP
Steven Platter
Oct 28, 2025
4.0
Wir waren gegen Abend da. Es war leider etwas unsauber im Restaurant.
Allerdings das Essen war sehr lecker. Hat gut geschmeckt und die Portionsgröße war perfekt.
DS
Daniel Sang
Oct 21, 2025
3.0
Good seating but sometimes the portions is kinda wack. 12.85 for a chicken bowl and sometimes the guy leaves a gap in the bowl. Like it’s not even full. But sometimes they do you right. It depends.
As gattuso said this location is sometimes maybe good sometimes a little bit sheeeet
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill on 129 W. 48th St.?
Chipotle Mexican Grill is located at 129 W. 48th St., New York, NY 10020, just east of Times Square.
What are the operating hours for Chipotle Mexican Grill at 129 W. 48th St.?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at this location offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
What type of food can I expect at Chipotle Mexican Grill on 129 W. 48th St.?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
How can I order online from Chipotle Mexican Grill at 129 W. 48th St.?
You can order online through their website at https://order.chipotle.com/ or use the Chipotle app available on the App Store.
Does Chipotle Mexican Grill accept credit cards and offer gift cards?
Yes, this location accepts credit cards and offers gift cards for purchase.
Is Chipotle Mexican Grill at 129 W. 48th St. welcoming to the LGBTQ community?
Yes, this Chipotle location is welcoming to LGBTQ customers.
Which nearby entertainment venues can I visit before or after dining at Chipotle on 129 W. 48th St.?
Nearby entertainment venues include the Cort Theatre, James Earl Jones Theatre, and the Howard Stern Show studios, perfect for catching a Broadway show or event.
Are there nearby cafes or coffee shops close to Chipotle at 129 W. 48th St.?
Yes, nearby you can find Mus 845 cafe and Zibetto Espresso Bar, ideal spots for coffee before or after your meal.
What public or professional services are close to Chipotle Mexican Grill on 129 W. 48th St.?
Nearby professional and community services include Deloitte for business consulting, World Home Foundation charity organization, and The Meehan Consulting Group for property management.