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Brand Certified

Chipotle Mexican Grill

3.5
(875 reviews)

About

Mexican Restaurant
Chipotle Tribeca is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
275 Greenwich Street, New York, NY
10007, United States

Hours

Reviews

3.5
875 reviews
5 stars
330
4 stars
195
3 stars
93
2 stars
56
1 star
201

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive staff, with many customers feeling disrespected and rushed during their orders.

Food Quality

Customers frequently reported issues with food quality, including cold items, overly salty dishes, and small portion sizes.

Cleanliness

The restaurant was often described as dirty and poorly managed, with complaints about unsanitary conditions and a lack of basic supplies.

Management Issues

Several reviews pointed to poor management practices, including staff being unhelpful and a lack of organization during busy times.

Inconsistent Experience

While some customers had positive experiences with food and service, many others reported consistently negative experiences, suggesting a lack of reliability at this location.
  • TT
    Tctgb1
    2 days ago
    5.0
    Chipotle Mexican Grill is a reliable go-to for a quick, customizable Mexican-inspired meal — burritos, bowls, tacos, quesadillas, or salads all built exactly how you like them. You pick your base (rice, beans), protein (chicken, steak, barbacoa, sofritas), and toppings (salsa, guac, cheese) right at the counter, which makes it fast and fun if you want a meal that feels fresh and personal. Personally, I like Chipotle when I’m craving something quick, filling, and healthier than typical fast food — the flavors are usually solid and the portions generous. Just be aware that quality and service can vary by location (some spots are cleaner and faster than others), and busy lunch hours mean lines can get long. It’s not fancy dining, but for a casual, customizable, fast meal with big portions and bold flavors, it’s hard to beat — just order smart (extra toppings!) and go when it’s not crowded.
  • JM
    John Montello
    5 days ago
    1.0
    I went into the 275 Greenwich St. location and Was not greeted or asked if I needed help and just left to wait No eye contact from the staff they were having their own conversation. I will never come in here again.
  • SM
    Sebastian Marte
    Feb 13, 2026
    1.0
    Drink machine doesn’t work yet they still let you buy drinks from them
  • FM
    Fabriha M.
    Jan 31, 2026
    1.0
    The manager was EXTREMELY rude and disrespectful. I ordered a bowl and asked for extra corn (I even said I’d pay extra). He claimed he already added extra when he absolutely did not he tossed in a regular amount. When I repeated myself, he barely scooped any corn and literally threw it into my bowl. Then I asked for red sauce and he took an ENTIRE spoonful and SPLATTERED it all over my food. Now the bowl is unbearably spicy and completely inedible. I would’ve walked out, but I had class and needed food. On top of that, he was openly rude to his employees one Black woman and one White woman and his behavior came off racist and sexist. I’m a Brown woman myself, and the way he treated everyone was disgusting. He also rushed my entire order even though there were only TWO people behind me. I paid $15.75 for food that went straight in the trash. Absolutely unacceptable. Horrible customer service, horrible attitude, and zero professionalism. This man should NOT be managing anyone.
  • YN
    Youcef Nicolas
    Jan 18, 2026
    1.0
    I visited this Chipotle location and unfortunately had a very unpleasant experience. One of the employees was rude and dismissive in the way she spoke to me, and I clearly felt disrespected simply because I was wearing my work clothes. All customers deserve to be treated with respect regardless of their appearance or profession. This experience was disappointing, and I hope management takes this seriously and ensures better customer service training. (Please note that I received this treatment today 01/18/26 at this time 12:50)

Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill in Tribeca?

Chipotle Mexican Grill in Tribeca is open daily from 10:45 AM to 11:00 PM.

What is the address of Chipotle Mexican Grill in Tribeca?

The restaurant is located at 275 Greenwich Street, New York, NY 10007, across the street from Whole Foods Market.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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