Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Penn Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.9
1,856 reviews
5 stars
866
4 stars
436
3 stars
231
2 stars
86
1 star
237
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with staff are inconsistent, with some reporting friendly service while others describe rudeness and poor attitudes.
Food Quality
Food quality and portion sizes have been criticized, with reports of inconsistent ingredient availability and unsatisfactory meal preparation.
Cleanliness
Multiple reviews mention cleanliness issues, including dirty dining areas and restrooms.
Pricing Concerns
Customers express dissatisfaction with pricing, feeling that the value does not match the quality and portion sizes of the food.
HL
Hyerim Lee
3 days ago
5.0
The staff were so kind. they really made my day!
AK
Anita Kohli
Feb 8, 2026
1.0
Preordered the food. It was ready. The staff asked me stand online to pickup food that is already done!!
FJ
Francisco Juez
Feb 1, 2026
5.0
Lugar limpio, rico y gente muy amable, especialmente Alicia, que tuvo buena disposición y amabilidad al tomarme el pedido. Definitivamente volvere!!!
RS
Rob S
Jan 27, 2026
3.0
Hit or miss during the evening. Often out of key ingredients (about 50% of time). Staff about the same, some very welcoming while others are just angry. Restaurant, table and behind the counter are usually a literal mess. If I had higher standards I would have stopped visiting by now.
KK
Kin
Jan 20, 2026
4.0
It can get quite crowded during peak lunch time - occasionally certain items (ie chicken/ rice) will run out, which forces me to pick more expensive alternatives
The dining area is a bit loud at times with lots of people eating, so try to cover up.