Chipotle Mexican Grill

3.9
1847 reviews
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Business Details

304 W 34th St, New York, NY
10001, United States
(212) 268-4197
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Penn Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
304 W 34th St, New York, NY
10001, United States

Hours

Reviews

3.9
1,847 reviews
5 stars
863
4 stars
436
3 stars
229
2 stars
86
1 star
233

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed, with many customers reporting rude or dismissive attitudes, while others praised friendly and efficient service.

Food Quality

The food is generally well-received for its taste and freshness, but there are complaints about inconsistent portion sizes and occasional issues with food preparation.

Cleanliness

Several reviews mention cleanliness issues, including dirty tables and restrooms, which detracts from the overall dining experience.

Value for Money

Customers express dissatisfaction with portion sizes relative to prices, often feeling that they do not receive good value for their money.

Atmosphere

The atmosphere is described as casual and comfortable, but some customers noted that the location can feel unwelcoming due to staff attitudes.
  • CM
    Carlos Guzmán Magaña
    3 days ago
    5.0
    El bowl de carne asada es delicioso
  • JJ
    JD
    Nov 16, 2025
    1.0
    The workers don't care, the portioning of ingredients is inconsistent, and the quality of food is just poor. Utterly favorless without pouring jalapeno tabasco sauce on every bite. Chips were soft, certainly not fresh. We purchased a fountain drink at 11:30AM to discover the ice machine was not working. We weren't informed of this nor was there any sign on the machine. I would not have purchased a drink had I known the drinks would be warm. Poor management. Also, it smells weird in there.
  • TM
    Tommaso Maggiolo
    Nov 3, 2025
    1.0
    no chicken, when asked for the waiting time the answer is been “IDK, not for now” what the hell of service is this?
  • KW
    Kendolyn Walker
    Oct 26, 2025
    5.0
    The staff was so kind and pleasant as the fixed my bowl. From the beginning person to the cashier. Each person made me feel at home.
  • CR
    Christopher Ramirez
    Oct 21, 2025
    1.0
    Pésimo servicio, atienden como si nos estuvieran haciendo un favor, soy fan de chipotle pero dejaré de ir por la pésima actitud de los trabajadores.
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill at Penn Plaza serve?

Chipotle serves customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours for Chipotle Penn Plaza?

The restaurant is open daily from 10:45 AM to 11:00 PM.