Business Details
About
Mexican Restaurant
Chipotle Soho East is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
679 reviews
5 stars
259
4 stars
125
3 stars
93
2 stars
41
1 star
161
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently rude and unhelpful staff, with many customers feeling disrespected and ignored during their visits.
Portion Sizes
Many customers complained about skimpy portion sizes, often receiving significantly less food than expected, leading to dissatisfaction.
Cleanliness
Several reviews pointed out unsanitary conditions, including dirty tables and overflowing garbage, contributing to a negative dining experience.
Food Quality
While some customers enjoyed the food, many reported issues with freshness and taste, including stale chips and poorly prepared items.
- VCvakho chachkhianiJan 5, 20261.0sign on the door says it’s open at 10:45 but at 11 am they are still closed.
- AFAdriel FleteDec 23, 20252.0Slow service and filthy downstairs
- JPJacQueen PaulDec 13, 20252.0I understand this location gets extremely busy, especially during lunch, and I don’t mind waiting in a long line when that’s expected. However, the checkout process here felt unnecessarily inefficient. After finally placing my order, the employee who served me moved on to the next customer before checking me out, which created an additional delay. There was no one at the register, two people working expo, and several others handling mobile orders and cooking, yet I waited about 5 more minutes just to pay. When I asked if someone could check me out, I was told to wait, with attitude. When I was finally checked out, I ordered a soda, which was placed on the counter by the register instead of in my bag, forcing me to grab it myself just to avoid further delay. At that point, it felt like the process was being slowed down for no reason. Busy locations should prioritize a seamless flow, especially during lunch hours when customers are on limited breaks. Better coordination and customer service would make a big difference here.
- KHKayla H.Dec 8, 20251.0As someone who works in the service industry in soho I get dealing with the public is draining, but the customer service here is awful. They act like it’s a burden for me to come in after my shift to grab food. One dude whispers so you have to ask him to repeat himself since it’s kind of loud in there and he gives attitude. Tacos fell out of wrapper on my commute home because bro barely wrapped them in one sheet of tin foil. Idk what his name is all I know is a good portion of the workers there are rude as hell and will glare at you while giving you skimpy portions.
- VAVanessa AlvarezDec 3, 20251.0This location honestly needs serious improvement. The food itself is great, but the service is absolutely terrible. When I was checking out, I received a code for a free bag of chips. I told the cashier, and she just stared at me and told me to scan it. After I scanned the code, she turned to her coworkers and said, “Who’s going to get the bag of chips? Because it’s not me…” Then one coworker claimed they ran out, while the cashier insisted, “No, it’s there, you just have to grab it from the top shelf.” In the end, I never received the chips at all. When I went back to ask, the guy who helped me just shrugged and said, “I don’t know, man.” To make matters worse, I wasn’t even given a receipt because the cashier didn’t seem to know what she was doing. Overall, this was the worst service I’ve experienced at this location.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 71 Spring St in Soho East?
Chipotle Mexican Grill at 71 Spring St is open daily from 10:45 AM to 11:00 PM.
What types of food can I expect at Chipotle Soho East?
Chipotle Soho East offers customizable Mexican menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does this Chipotle location offer delivery and in-store pickup services?
Yes, this Chipotle location offers both in-store pickup and delivery services for your convenience.
Where is Chipotle Mexican Grill Soho East located?
It is located at 71 Spring St in New York, NY 10012, one block west of the Spring Street 6 Train Stop.
Can I order Chipotle online or through a mobile app for this location?
Yes, you can order online at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Does Chipotle Soho East accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering and gift card services.
How can I contact Chipotle Mexican Grill at Soho East?
You can call them at +1 646-937-5202 or email ny.1597.soho@chipotle.com for inquiries.
What nearby landmarks can help me find Chipotle at 71 Spring St?
Chipotle is just one block west of the Spring Street 6 Train Stop, making public transit access easy.
Are there nearby cafes or juice bars I can visit before or after dining at Chipotle Soho East?
Yes, JOE & THE JUICE, a nearby coffee shop and smoothie juice bar, is close by for a refreshing drink before or after your meal.
What nearby wellness or spa centers can I visit near Chipotle at Soho East?
You can visit The Piper Center for Internal Wellness, Space by Mama Medicine, Medical Aesthetics, or Bare Ur Self for massage, beauty, and spa services nearby.