Chipotle Mexican Grill

3.4
1076 reviews
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About

Mexican Restaurant
Chipotle Clinton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
620 9th Ave, New York, NY
10036, United States

Hours

Reviews

3.4
1,076 reviews
5 stars
400
4 stars
227
3 stars
137
2 stars
62
1 star
250

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of slow service and poor customer interaction.

Food Availability

Many reviews highlighted frequent shortages of ingredients, with customers often finding key items unavailable during their visits.

Cleanliness

The restaurant was described as dirty and poorly maintained, with several customers expressing concerns about hygiene.

Portion Sizes

Several customers noted inconsistent and small portion sizes, leading to dissatisfaction with the value for money.

Overall Experience

Overall, the location received a significant amount of negative feedback, with many customers vowing not to return due to their experiences.
  • EL
    Eddie Leibovich
    Dec 31, 2025
    5.0
    מעולה
  • JC
    Jennifer Castillo
    Dec 30, 2025
    1.0
    Terrible customer service. As soon as we walked in register employee had an attitude . I paid with cash and gave money in hand . Employee tossed my change on the counter . Very rude and unprofessional. Gentleman making the food , careless with portion , sloppy service , cross contamination, then found a plastic piece of something in my burrito. Unacceptable !
  • GM
    Gerrie Mable
    Dec 16, 2025
    1.0
    The food is now extremely salty at this location for some reason. Never going back!
  • JC
    Jon Cohen
    Nov 16, 2025
    1.0
    ALWAYS OUT OF INGREDIENTS…. Does Corporate not care?
  • TP
    T PEREZ
    Nov 8, 2025
    1.0
    On November 8th, 2025 I ordered four meals from here. Two of the meals were Burrito Bowls with Carnita meat. There was hardly any meat and the meat was burnt and very hard. I asked the guy for my free guacamole he said I had to wait a very long time for it I said How many minutes is a long time he said he didn't know. I said What do you mean you do not know. If you don't want to give me my free guacamole, just say so you don't have to lie to me and say I have to wait a long time for it, laughing out loud. I will not be ordering food from this Chipotle ever again. The service here is very horrible. I do not recommend this Chipotle located at 620 9th Ave, New York, NY 10036.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Clinton offer?

Chipotle Mexican Grill serves customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.

What are the opening hours for Chipotle Mexican Grill at 620 9th Ave?

The restaurant is open every day from 10:45 AM to 11:00 PM.