Brand Certified
Chipotle Mexican Grill
3.8(778 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
404 Broadway, New York, NY
10013, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(212) 226-2172
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ny/new-york/404-broadway?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2704
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle 404 Broadway is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.8
778 reviews
5 stars
332
4 stars
202
3 stars
90
2 stars
41
1 star
113
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported poor food quality, including stale chips, soggy rice, and small portion sizes.
Customer Service
Numerous reviews highlighted rude and unprofessional staff behavior, with some customers feeling disrespected and ignored.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and restrooms, leading to a negative dining experience.
Portion Sizes
A common complaint was the small portion sizes compared to other locations, with many customers feeling they were not getting their money's worth.
- KZKelton ZenishekFeb 19, 20261.0Worst chipotle in the city, food quality sucks, and everytime I come here the employees fight each other verbally or physically.
- BCBella ChenFeb 14, 20264.0Not that bad. Kind of expensive than before.
- TTToriFeb 8, 20261.0Ervin didn’t add my requested sour cream after i asked twice and was rude about the whole experience making it feel unwelcoming and i was greatly disappointed as no other chipotle employee has ever treated me this poorly or arrogantly. Im not a person to write reviews but this experience has made me want to write one even if this is a major restaurant chain. The 404 Broadway location was quiet with only a handful of gusts inside. The whole experience felt pressuring and i’m greatly disappointed with how the staff acts with food only filling about half the bowl. The chips are STALE and the guac was extremely salty with everything else in the bowl dry and lacking flavor. The rice is soggy and clumps together with no flavor, she had the nerve to glare at me as i watch her cheap out on each scoop as she only pours half of each ingredient i request for as she rolls her eyes at me constantly during the whole interaction when i paid for my food. there’s only a spoonful of beans chicken, they’re even cheap on the lettuce. to top everything off, THE FOOD IS ALL COLD AND SOGGY.
- NSNini SmithJan 21, 20261.0I ordered a chipotle bowl and was given a small portion of food. The food was tasteless and the service was poor.
- FTFernando TorresJan 9, 20261.0The guy in front is so rude. His name is (IRVING), he almost threw my bowl of food at me!Hire more empathetic employees.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill at 404 Broadway?
Chipotle at 404 Broadway is open daily from 10:45 AM to 11:00 PM.
Does this Chipotle location offer delivery and pickup services?
Yes, this location offers both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in New York?
It is located at 404 Broadway, New York, NY 10013, United States.
What types of food does Chipotle Mexican Grill serve?
Chipotle offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
How can I order food from Chipotle Mexican Grill online?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle app linked in their profile.
Does Chipotle support any special dietary or food sourcing principles?
Yes, Chipotle follows 'Food with Integrity' principles, using 53 real ingredients sourced from farms that practice humane and sustainable methods without artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill inclusive and welcoming to the LGBTQ community?
Yes, this location welcomes LGBTQ customers as noted in its Google attributes.
What nearby places can I visit after dining at Chipotle 404 Broadway?
After your meal, you can visit nearby spots such as DIMIN or G-Gallery for art exhibitions, or relax at Spa Mai or Pure Relax Spa.
If I'm visiting Chipotle 404 Broadway, what nearby healthcare services are available?
Nearby healthcare services include Tribeca Vision for eye care, Tribeca Dental Care for dental services, and Healthy Care of New York offering acupuncture and chiropractic treatments.
Are there opportunities for shopping near Chipotle at 404 Broadway?
Yes, you can shop at nearby stores like Canal Furniture for home furnishings or Sally Beauty for beauty products.
Brand Certified Facts from Chipotle Mexican Grill
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