Chipotle Mexican Grill

3.8
762 reviews
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Business Details

404 Broadway, New York, NY
10013, United States
(212) 226-2172
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle 404 Broadway is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
404 Broadway, New York, NY
10013, United States

Hours

Reviews

3.8
762 reviews
5 stars
329
4 stars
200
3 stars
87
2 stars
40
1 star
106

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers reported consistently small portion sizes, particularly for protein, leading to dissatisfaction.

Cleanliness

Numerous reviews highlighted issues with cleanliness, especially in the dining area and restrooms.

Customer Service

Feedback indicated a lack of professionalism and friendliness among staff, with several customers experiencing rude or dismissive behavior.

Food Quality

While some customers enjoyed the food, there were complaints about freshness, preparation, and overall quality, including reports of food poisoning.

Atmosphere

The atmosphere was often described as noisy and uncomfortable, with complaints about loud music and insufficient seating.
  • TC
    Teresa Carbine
    Nov 9, 2025
    2.0
    rude employees did not give salt and will not let you use bathroom even in emergency and as paying customers
  • CN
    Chrissy N
    Nov 1, 2025
    1.0
    I just purchased a burrito from the location around 7:30pm and the cashier at this location had the nerve to refuse to let me use the bathroom and LIED! She said it wasn’t for customers. I was profiled, lied to and disrespected immediately after purchasing my food! The girl who refused to let me use the bathroom needs to be fired! I almost went to the bathroom on myself running to the financial district broadway location on my way home to use the bathroom because no other business would allow me to use the bathroom before I reached that location! I have used the bathroom before in this location so I know She LIED and I don’t want this to happen to anyone else! This is no way to treat your customers! Give a kinder more decent less racist person her job!
  • ER
    Emma Rodriguez
    Oct 29, 2025
    1.0
    Came in for lunch and music was completely blasting, had to leave because it was unbearably loud.
  • MP
    Max Pekarsky
    Oct 20, 2025
    2.0
    I've eaten at countless Chipotles, and this one might be the stingiest on protein I've seen. You barely get any chicken or steak.
  • NA
    Nilsu Acar
    Oct 8, 2025
    1.0
    The worst chipotle that i ever had in my life also the service was bad too.Store is dirty.Plus why sour cream is so watery.Im very dissaapointed never again
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill at 404 Broadway?

Chipotle at 404 Broadway is open daily from 10:45 AM to 11:00 PM.

Does this Chipotle location offer delivery and pickup services?

Yes, this location offers both in-store pickup and delivery services.