Chipotle Mexican Grill

3.2
527 reviews
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About

Mexican Restaurant
Chipotle Stuyvesant Town is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
286 1st Ave, New York, NY
10009, United States

Hours

Reviews

3.2
527 reviews
5 stars
196
4 stars
84
3 stars
48
2 stars
29
1 star
170

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, including rude staff and long wait times.

Food Quality

Many customers reported issues with food quality, including overly salty dishes, undercooked rice, and stale ingredients.

Ingredient Availability

Frequent complaints about the restaurant being out of standard ingredients, leading to dissatisfaction among customers.

Portion Sizes

Several reviews noted that portion sizes were often small or inconsistent, leading to a feeling of being shortchanged.

Cleanliness and Environment

Some customers mentioned cleanliness issues and an unwelcoming atmosphere, despite a few positive remarks about the environment.
  • AA
    Anshpreet Apple
    2 days ago
    5.0
    Chipotle is always so good
  • DM
    dalton mitchell
    Nov 6, 2025
    1.0
    Cannot get in touch with anyone at this store
  • NN
    Nana
    Oct 28, 2025
    1.0
    Terrible customer service. I won’t be visiting here again.
  • ES
    Ether Shakur
    Oct 5, 2025
    1.0
    Mediocre at best I wasn't impressed Not seasoned not what i ordered cheap with the proteins never received napkins or utensils Sloppy & stale & gross Too expensive to be playing
  • ML
    Mateo Molina Leon
    Sep 27, 2025
    4.0
    I go to this Chipotle location very often because of the convenience it has. The only problems are that sometimes the staff are very rude during peak hours forcing you to rush your order and giving you small portions when it’s not even coming out of their paycheck. And don’t even get me started about the soda machine it works 20% of the time the ice dispenser also never works so if you buy a “build your own meal” you have to get lemonade or you just don’t get a drink.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Stuyvesant Town offer?

Chipotle offers a customizable menu featuring Mexican cuisine items like burritos, bowls, quesadillas, tacos, and salads made with wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill at 286 1st Ave, New York?

Chipotle is open daily from 10:45 AM to 11:00 PM.