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Brand Certified

Chipotle Mexican Grill

3.2
(541 reviews)

Business Details

286 1st Ave, New York, NY
10009, United States
(212) 228-1915

About

Mexican Restaurant
Chipotle Stuyvesant Town is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
286 1st Ave, New York, NY
10009, United States

Hours

Reviews

3.2
541 reviews
5 stars
202
4 stars
87
3 stars
48
2 stars
29
1 star
175

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and inattentive staff, with many experiencing long wait times and poor service.

Food Quality

Multiple reviews highlighted issues with food quality, including overly salty dishes, undercooked rice, and even food safety concerns.

Ingredient Availability

Customers frequently noted that the location often runs out of key ingredients, leading to unsatisfactory meal options.

Cleanliness Concerns

Several reviews mentioned cleanliness issues, including unaddressed spills and overall unsanitary conditions.

Portion Sizes

Many customers expressed dissatisfaction with small portion sizes, feeling that they were not receiving value for their money.
  • GG
    guojianjun6872
    Feb 9, 2026
    5.0
    第四次来了
  • JJ
    Justin JP
    Feb 4, 2026
    1.0
    Date: 2/4/26 Time: 10:49 I stood at the counter for about 4-5 minutes while the 5 female employees went about their business ignoring me. One of them was bagging all the to-go chips. Another was cleaning the refrigerator. They all looked at me periodically during this time period and I was never once asked if I needed help. Noone ever came to the counter to help me with my order. I asked the 1 female employee who was by the drink/plastic utensil station what time they open and she said "ask them" pointing to the females in the kitchen area. I said "never mind I'll google it". So i google it and see that they opened at 10:45 and it was 10:49 at the time. I waited a little longer and still wasnt helped so I walked out and went elsewhere. I will never return back to this POS location.
  • AJ
    Alexander Jimenez
    Jan 13, 2026
    1.0
    The staff closed the bathroom 1 hr before they closed, and the water/drink machine 30mins before closing.
  • CO
    Clayton Oppenheimer
    Dec 15, 2025
    1.0
    Everything is bad about this chipotle
  • JC
    Jay Cha
    Dec 2, 2025
    1.0
    I found a piece of clear plastic in my bowl today, which is a serious food safety issue. It looked like thin packaging material and was mixed directly into the meal. This alone is concerning enough, but the overall experience was worse because of the service and cleanliness. One of the employees preparing my food was noticeably rude and seemed irritated the entire time. The rest of the staff was fine, but this person handled my order carelessly and made the interaction uncomfortable. The store also wasn’t clean. A spilled soda had been left on the floor, and no one seemed to be addressing it. Combined with the plastic in my food, it shows a larger problem with how this location manages cleanliness and safety. I hope management reviews this seriously. Both the food handling and customer service need immediate improvement.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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