Business Details
About
Mexican Restaurant
Chipotle Union Square South is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
942 reviews
5 stars
440
4 stars
237
3 stars
127
2 stars
33
1 star
105
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including excessive saltiness, undercooked rice, and food that caused illness.
Portion Sizes
Many reviews highlighted dissatisfaction with portion sizes, noting that servings were often smaller than expected and inconsistent.
Customer Service
Customer service received mixed feedback, with some praising individual staff members while others reported rude behavior and a lack of hospitality.
Cleanliness
Several customers mentioned unsanitary conditions in the restaurant, including dirty tables and overflowing trash bins.
Pricing Concerns
Customers expressed frustration over rising prices and perceived value, particularly in relation to portion sizes and food quality.
- CCCanilleNov 11, 20251.0I’m waiting for my pick up order nobody addresses me .. common sense on why I’m standing by the mobile pick up side. One worker on his phone and the other worker in lala land looking at customers already being taken care of by the other staff. This place is horrible with no customer service training
- CSCamila SenaOct 30, 20251.0Bought 2 bowls on a Wednesday night. Walked couple of blocks to eat them. They were both EXTREMLY salty. We believe it was de pico de gallo??? We are not sure, but it never been this salty. We threw them away it was impossible to eat and we were so hungry I’m pissed
- EDElipoul DesirOct 26, 20253.0The food is really expensive now ,but still great
- LCLove ChiOct 5, 20252.0Found plastic in my food very upset
- JSjames stalqshSep 25, 20251.0The food made me SICK. i have never left a bad review anywhere but this chipotle is extremely bad. the rice was very undercooked, the sour cream was old, the chicken was burnt and hard to chew. the inside of the restaurant was unsanitary. i couldn’t finish my bowl. i immediately felt sick as i ate the bowl from this place and my stomach was very upset for hours.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill at Union Square South?
Chipotle Mexican Grill at Union Square South is located at 117 E 14th St, New York, NY 10003, across the street from PC Richard.
What are the operating hours of Chipotle Mexican Grill at this location?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM at the Union Square South location.
Does Chipotle Mexican Grill offer in-store pickup and delivery services?
Yes, this Chipotle location offers both in-store pickup and delivery services.
Where can I order Chipotle Mexican Grill food online?
You can order online through the Chipotle website at https://order.chipotle.com/ or using their mobile app available in the Apple App Store.
What kind of food and ingredients does Chipotle Mexican Grill use?
Chipotle offers customizable Mexican dishes made with 53 real ingredients, emphasizing responsibly sourced and classically cooked food without artificial colors, flavors, or preservatives.
Does the Union Square South Chipotle support any special dietary or community values?
Yes, Chipotle welcomes LGBTQ customers and adheres to 'Food with Integrity' principles focusing on humane and sustainable sourcing.
What is the phone number and email to contact Chipotle Mexican Grill at Union Square South?
You can reach them by phone at +1 212-260-0641 or via email at ny.1359.unionsqso@chipotle.com.
What nearby restaurants can I visit before or after dining at Chipotle?
Nearby restaurants include Bravo Pizza for Italian cuisine, Baya Bar for health food and smoothies, Sticky's for American fast food, Macho’s and Camacho's for Mexican food, Sushi By Bae for sushi, and Lou Yau Kee Chicken Rice for Asian dishes.
Are there any convenient nearby places to handle errands around Chipotle at Union Square South?
Yes, near Chipotle you will find The UPS Store for shipping, Currency Exchange International for currency needs, Wells Fargo ATM for banking, and P.C. Richard & Son for electronics and appliances.
What nearby points of interest can I visit near Chipotle Union Square South?
You can visit the Civic Hall community center, the Academy of Music venue, Irving Place Theatre cinema, and New York University University Hall nearby, providing cultural and educational experiences before or after your meal.