Business Details
About
Mexican Restaurant
Chipotle Union Square South is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
948 reviews
5 stars
441
4 stars
239
3 stars
127
2 stars
35
1 star
106
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including undercooked rice, overcooked chicken, and excessive salt.
Portion Sizes
Numerous reviews mentioned consistently small portion sizes, leading to dissatisfaction among customers.
Customer Service
Customer service was frequently criticized, with reports of rude staff, lack of attention, and poor handling of orders.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and overflowing trash bins.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and noted positive experiences with food quality and service.
- YYYunus3 days ago2.0Small portions. I don't go in when I see the stingy lady everyone know about at the rice/bean/meat section
- SMStella Metcalf6 days ago5.0Idk why but I swear this chipotle is superior. The beans are so good
- AAAzzieDec 27, 20254.0the menu doesnt really detail the price of certain items. i dont appreciate the lack of transparency but the rest of the experience was great! there was quite a short line and ample seating, likely due to there being so many chipotles in the area. the staff were kind enough to answer my questions about which food item was which since they didnt have any text or signage labeling the foods, and you cant really tell just by looking? they gave me a pretty good portion for the price and it was tasty, besides the meat, the carnitas wasnt great in my opinion. the staff were helpful and offered me a tray for my food and me anf my friends enjoyed our bowls!
- NENicoa ElderDec 1, 20251.0Never eat here.The the bowl that I had was disgusting.It was not seasoned at all.This is the only chipotle I ever went to that, I didn't like if you want to go to chipotle, and you're near here, just go out of your way, do not come here because the bowls, at least I can speak on that are not good.Yeah, it tastes like water like the meat and didn't have no seasoning.
- ASAndrea SopracasaNov 25, 20252.0Really bad customer service, food okay
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill at Union Square South?
Chipotle Mexican Grill at Union Square South is located at 117 E 14th St, New York, NY 10003, across the street from PC Richard.
What are the operating hours of Chipotle Mexican Grill at this location?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM at the Union Square South location.
Does Chipotle Mexican Grill offer in-store pickup and delivery services?
Yes, this Chipotle location offers both in-store pickup and delivery services.
Where can I order Chipotle Mexican Grill food online?
You can order online through the Chipotle website at https://order.chipotle.com/ or using their mobile app available in the Apple App Store.
What kind of food and ingredients does Chipotle Mexican Grill use?
Chipotle offers customizable Mexican dishes made with 53 real ingredients, emphasizing responsibly sourced and classically cooked food without artificial colors, flavors, or preservatives.
Does the Union Square South Chipotle support any special dietary or community values?
Yes, Chipotle welcomes LGBTQ customers and adheres to 'Food with Integrity' principles focusing on humane and sustainable sourcing.
What is the phone number and email to contact Chipotle Mexican Grill at Union Square South?
You can reach them by phone at +1 212-260-0641 or via email at ny.1359.unionsqso@chipotle.com.
What nearby restaurants can I visit before or after dining at Chipotle?
Nearby restaurants include Bravo Pizza for Italian cuisine, Baya Bar for health food and smoothies, Sticky's for American fast food, Macho’s and Camacho's for Mexican food, Sushi By Bae for sushi, and Lou Yau Kee Chicken Rice for Asian dishes.
Are there any convenient nearby places to handle errands around Chipotle at Union Square South?
Yes, near Chipotle you will find The UPS Store for shipping, Currency Exchange International for currency needs, Wells Fargo ATM for banking, and P.C. Richard & Son for electronics and appliances.
What nearby points of interest can I visit near Chipotle Union Square South?
You can visit the Civic Hall community center, the Academy of Music venue, Irving Place Theatre cinema, and New York University University Hall nearby, providing cultural and educational experiences before or after your meal.