Chipotle 56th & 6th is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, with staff being described as rude, dismissive, and unprofessional.
Speed of Service
Many customers complained about slow service and long wait times, often citing understaffing as a major issue.
Food Quality
While some customers enjoyed the food, there were significant complaints about portion sizes being small and food quality being inconsistent.
Cleanliness
Several reviews mentioned dirty dining areas and unkempt conditions, contributing to an overall negative experience.
Overall Experience
The overall sentiment was largely negative, with many customers expressing dissatisfaction and a reluctance to return.
MM
Mine
3 days ago
5.0
New York’ta denemek istediğim lezzetlerden biri Chipotle’dı. Amerika’da yediğim çoğu şey oldukça bol kalorili ama aynı zamanda çok lezzetli; Chipotle bu anlamda beklentimi karşıladı. Menü seçenekleri doyurucu ve içerikleri net. Özellikle beef gerçekten çok lezzetliydi, en beğendiğim tercih oldu. Yediklerimizin görsellerini de ekledim. New York’ta hızlı ama tatmin edici bir alternatif arayanlar için güzel bir seçenek🌸🙏🏻
KT
KGamer Tv
Jan 5, 2026
1.0
Very disappointed with this location , food was cold , the staff is very rude , they dont even speak English , i asked for a military discount because on google it says yes , all other locations they give me like police discount since Chipotle doesn’t value Military Personnel who help this country feel safe , but why should they , they are not from here all spanish speaking people and no English wow i feel like im not in usa but mexico … VLAUE OUR MILITARY and all emergency personnel who work for all of us . Ps only one guy was translating my English to them in spanish .
SR
Stefanie Rieder
Jan 3, 2026
4.0
Gesundes, köstliches und preiswertes Fastfood
CA
Charlotte Arnstein
Dec 30, 2025
1.0
This is the slowest chipotle I’ve ever encountered in my entire life. This place needs new staff and they also need to be kinder to their customers. For a location close to Central Park and in a very popular part of midtown, the service should be expected to be MUCH better.
There’s legit always one person doing everything and the line is always way too long. Way way too slow.
TJ
T J
Dec 18, 2025
1.0
The lady first serving with red hair / eyebrows extremely rude and dismissive. No greeting, rolled her eyes when i asked for corn / sour cream as my sides with meal. extremely poor customer service and not welcoming.