Chipotle Mexican Grill

3.5
378 reviews
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Business Details

28 W 40th St, New York, NY
10018, United States
(212) 302-0650
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle 28 W 40th Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
28 W 40th St, New York, NY
10018, United States

Hours

Reviews

3.5
378 reviews
5 stars
150
4 stars
77
3 stars
35
2 stars
28
1 star
88

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers enjoyed the food's flavor but reported issues with portion sizes and freshness.

Service Issues

Numerous complaints about rude staff and poor customer service experiences.

Cleanliness

The dining area was frequently noted as dirty, with unclean tables and trash.

Pricing Concerns

Many customers felt the prices were too high for the portion sizes received.

Inconsistent Experience

Reviews highlighted a lack of consistency in service and food quality across visits.
  • AB
    Artem Beletskiy
    6 days ago
    2.0
    Liked: Fast service, properly prepared. Disliked: Way too small, the music is way too loud.
  • AG
    Alexandru Grigoras
    Nov 16, 2025
    5.0
    Can never go wrong with Chipotle , i crave it the moment i finish it
  • SS
    Skeet Starr
    Nov 14, 2025
    4.0
    Friendly staff and a clean environment. I tried the soft chicken tacos — fabulous!
  • AF
    Andra Flores
    Oct 14, 2025
    5.0
    Es mi tipo de comida. Delicioso, abundante y fácil para llevar a cualquier lado.
  • FM
    Fiury Matos
    Sep 24, 2025
    1.0
    I was there on sunday around 3:30pm after the Mexican parade, and the chubby Dominican lady in the back. The one with the ponytail and dark hair has the nastiest attitude, she asked someone if the parade was over and said so why don't those people go home? A lady asked the guy that was doing the orders if they had steak, the guy asked her if there was any and she replied with the same attitude and added body language well it will be 10 MINUTES, as if the lady is not paying for her food.. i tell you, i dont know where they find this people they are hiring. Chipotle is already overpriced we dont need more reason not to buy food there
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill at 28 W 40th Street?

Chipotle at 28 W 40th Street is open daily from 10:45 AM to 10:00 PM.

Does this Chipotle location offer pickup and delivery services?

Yes, this location offers both in-store pickup and delivery services.