Chipotle Mexican Grill

3.9
1515 reviews
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About

Mexican Restaurant
Chipotle Garment Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
501 Fashion Ave, New York, NY
10018, United States

Hours

Reviews

3.9
1,515 reviews
5 stars
720
4 stars
370
3 stars
192
2 stars
85
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and dismissive behavior from staff, with several instances of poor service and lack of attention to customer needs.

Food Quality

Numerous reviews highlighted issues with food freshness, including undercooked rice, expired ingredients, and small portion sizes.

Cleanliness

Several customers noted that the dining area and restrooms were not well-maintained, with reports of dirty tables and unclean facilities.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, leading to dissatisfaction among customers.

Pricing Concerns

Customers expressed frustration over high prices relative to portion sizes and quality, with some feeling that they were not getting value for their money.
  • MM
    Marycarmen Centeno Merida
    Jan 4, 2026
    4.0
    Buena comida Servicio no muy bueno
  • MR
    Milagros Rivera
    Dec 29, 2025
    2.0
    Some servers exhibited a bad attitude and poor listening skills, often requiring customers to repeatedly repeat themselves. Customer service overall needs more attention and improvement. Additionally, the establishment was extremely cheap when it came to providing meat, offering only small bits that left customers unsatisfied.
  • EZ
    Emily Zhang
    Dec 26, 2025
    5.0
    Delicious food and all the servers pack your food upppp. They always give extra, god bless them and their family! Happy new year!
  • DR
    Dess R
    Dec 9, 2025
    1.0
    Everytime I go to this chipotle the food is never fresh. First time the rice was really hard undercooked , second time either the sour cream or the tomatoes were spoiled . Not sure but this will be my last time here
  • KK
    Kenya
    Dec 4, 2025
    1.0
    This review is long overdue. I frequent this Chipotle often since I work nearby, and it’s convenient for me to grab lunch there. However, it’s very upsetting to spend over $21 each time for mediocre service and old food. I ordered a rice bowl with avocado and queso. Since I work about a 10 minute walk away, I went during my lunch break. With limited time to eat, it’s frustrating to spend 20+ minutes walking there, waiting in line, ordering, and walking back, only to find hair in my food and rotten, hard avocado. When I returned to express my concerns, the staff acted as if this was nothing new and were condescending about my frustration. I handed the food back, and instead of offering an apology, they simply refunded my money without saying a word. Needless to say, I will not be supporting Chipotle anymore. The staff at this location are very rude, and it’s disappointing because it’s the customers who keep them in business.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 501 Fashion Ave?

Chipotle Mexican Grill at 501 Fashion Ave is open daily from 10:45 AM to 11:00 PM.

Does Chipotle Garment Center offer pickup and delivery services?

Yes, they offer both in-store pickup and delivery services for customer convenience.