Chipotle Garment Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported rude and dismissive behavior from staff, with several instances of poor service and lack of attention to customer needs.
Food Quality
Numerous reviews highlighted issues with food freshness, including undercooked rice, expired ingredients, and small portion sizes.
Cleanliness
Several customers noted that the dining area and restrooms were not well-maintained, with reports of dirty tables and unclean facilities.
Order Accuracy
There were multiple complaints about incorrect orders and missing items, leading to dissatisfaction among customers.
Pricing Concerns
Customers expressed frustration over high prices relative to portion sizes and quality, with some feeling that they were not getting value for their money.
MM
Marycarmen Centeno Merida
Jan 4, 2026
4.0
Buena comida
Servicio no muy bueno
MR
Milagros Rivera
Dec 29, 2025
2.0
Some servers exhibited a bad attitude and poor listening skills, often requiring customers to repeatedly repeat themselves. Customer service overall needs more attention and improvement. Additionally, the establishment was extremely cheap when it came to providing meat, offering only small bits that left customers unsatisfied.
EZ
Emily Zhang
Dec 26, 2025
5.0
Delicious food and all the servers pack your food upppp. They always give extra, god bless them and their family! Happy new year!
DR
Dess R
Dec 9, 2025
1.0
Everytime I go to this chipotle the food is never fresh. First time the rice was really hard undercooked , second time either the sour cream or the tomatoes were spoiled . Not sure but this will be my last time here
KK
Kenya
Dec 4, 2025
1.0
This review is long overdue. I frequent this Chipotle often since I work nearby, and it’s convenient for me to grab lunch there. However, it’s very upsetting to spend over $21 each time for mediocre service and old food.
I ordered a rice bowl with avocado and queso. Since I work about a 10 minute walk away, I went during my lunch break. With limited time to eat, it’s frustrating to spend 20+ minutes walking there, waiting in line, ordering, and walking back, only to find hair in my food and rotten, hard avocado.
When I returned to express my concerns, the staff acted as if this was nothing new and were condescending about my frustration. I handed the food back, and instead of offering an apology, they simply refunded my money without saying a word.
Needless to say, I will not be supporting Chipotle anymore. The staff at this location are very rude, and it’s disappointing because it’s the customers who keep them in business.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 501 Fashion Ave?
Chipotle Mexican Grill at 501 Fashion Ave is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Garment Center offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for customer convenience.
What types of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
How does Chipotle ensure the quality of its food ingredients?
Chipotle follows its 'Food with Integrity' principles, sourcing ingredients from farms that practice humane and sustainable methods without artificial colors, flavors, or preservatives.
Can I order Chipotle online for convenience?
Yes, you can place online orders through their website or the Chipotle app for easy pickup or delivery.
What are the payment options available at Chipotle Mexican Grill in the Garment Center?
They accept credit cards and offer gift cards as payment options for customer convenience.
Is Chipotle Mexican Grill welcoming to LGBTQ customers?
Yes, the Chipotle at 501 Fashion Ave welcomes LGBTQ customers, fostering an inclusive environment.
Are there any nearby amenities to visit before or after dining at Chipotle in the Garment Center?
Yes, you can visit nearby spots such as Cafe Hestia for American cuisine, Potbelly Sandwich Shop for quick sandwiches, or explore 501 Seventh Avenue, a local landmark and historical building.
How can public transit visitors find Chipotle Mexican Grill at 501 Fashion Ave?
Visitors can use surrounding points of interest like Cafe Hestia and Potbelly Sandwich Shop as landmarks when navigating to Chipotle in the Garment Center area.
Are there any nearby fashion accessory stores close to Chipotle for a quick shopping trip?
Near Chipotle, you can visit stores like J Patch Designs By Karen and Carolina Herrera Ltd for fashion accessories and women's clothing.