Chipotle Mexican Grill

3.9
862 reviews
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About

Mexican Restaurant
Chipotle Maiden Lane is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
100 Maiden Ln, New York, NY
10038, United States

Hours

Reviews

3.9
862 reviews
5 stars
413
4 stars
210
3 stars
96
2 stars
38
1 star
105

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and a lack of helpfulness.

Portion Sizes

Many reviews mentioned consistently small portion sizes, leading to dissatisfaction among customers.

Cleanliness

Several customers noted issues with cleanliness in the restaurant, including dirty tables and unsanitary conditions.

Food Quality

Feedback on food quality was mixed, with some praising the taste while others complained about excessive saltiness and food safety concerns.

Staff Friendliness

While some customers experienced friendly service, others reported a lack of warmth and care from the staff.
  • CR
    Charlély Bolle Reddat
    Oct 31, 2025
    5.0
    Super bonn ! Pas déçu
  • JH
    Jake Spencer Hammel
    Oct 8, 2025
    1.0
    I had the worst experience I’ve ever had at a Chipotle at the Wall Street location. I walked in wanting to order a quesadilla and was told they could only make a child’s size in-store, and if I wanted an adult one I’d have to order online. I asked for clarification because this didn’t make sense, and the employee got visibly annoyed, rolled her eyes, and said “omg” before calling someone else over. The second employee also tried to explain, but both of them just kept saying it’s made “over there” without giving any clear answer. Even the person in line behind me was confused. Instead of trying to help, they acted irritated that I was asking questions, which made the whole situation uncomfortable. At that point I left and went across the street to Dos Toros, where the service was friendly and straightforward. Moral of the story: don’t expect the full menu here, and definitely don’t expect good service. You’ll walk away frustrated and disappointed.
  • LA
    Lola Agabalogun
    Sep 3, 2025
    5.0
    great chipotle experience. very fast, normal portion size for once, clean and efficient! would go to this one over many other locations.
  • GV
    Gabi Vega
    Aug 30, 2025
    5.0
    Deliciosa comida mexicana. Bien picante
  • AP
    Alexander Perez
    Aug 22, 2025
    5.0
    I love this location, compared to the location at bowling Green this location is much cleaner and the service there is a lot better. Food is always on point, fast service and a welcoming atmosphere. I’m the type of person who goes for first impressions and if the service I get is not up to standards there is no reason for me to come back and spend my money.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill on Maiden Lane serve?

Chipotle Mexican Grill offers fast-casual Mexican cuisine, including customizable burritos, bowls, quesadillas, tacos, and salads.

What are the opening hours of Chipotle Mexican Grill at 100 Maiden Ln?

The restaurant is open daily from 10:45 AM to 11:00 PM.