Chipotle Mexican Grill

3.9
1688 reviews
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Business Details

350 5th Ave, New York, NY
10118, United States
(646) 755-3479
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Empire State Relo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
350 5th Ave, New York, NY
10118, United States

Hours

Reviews

3.9
1,688 reviews
5 stars
786
4 stars
421
3 stars
221
2 stars
95
1 star
165

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some praising fresh ingredients while others reported issues like overly salty food and spoiled items.

Service Issues

Numerous complaints about rude and unhelpful staff, slow service, and incorrect orders.

Cleanliness

Consistent reports of dirty tables and unsanitary conditions, including closed restrooms.

Portion Sizes

Frequent mentions of small portion sizes, with customers feeling shortchanged compared to other locations.

Location Challenges

Long wait times during peak hours and issues with ingredient availability, particularly at this busy location.
  • RH
    Ryan Haffner
    1 day ago
    3.0
    Too many fees
  • DL
    Daniel Lee
    Nov 8, 2025
    1.0
    I used to come here all the time, but the staff here have become rude, lazy, and clearly don’t care. They know I use a scooter, yet half the time the side door is locked, and I can’t get through the revolving door. Every time I ask for help, they give me some ridiculous excuse—“the manager took the keys,” “the door’s broken,” “it’s too cold outside,” or whatever else they can come up with. It’s completely unacceptable and shows how little they actually care about their customers. God forbid a person with a wheelchair try to go here good luck to that person.
  • AG
    Amelio Gomez
    Nov 4, 2025
    5.0
    Faster service, thanks guys
  • UM
    Upkar M
    Nov 4, 2025
    1.0
    Awful food. I’m a chipotle lover but this food is extremely salty, small portions.
  • AA
    AFP
    Nov 3, 2025
    5.0
    I got a vegetarian Sofrito burrito. Delicious and I learn how valuable support, dealers, healthy, and good ingredients.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Empire State Relo offer?

Chipotle offers customizable Mexican fast-casual menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours for Chipotle Mexican Grill at 350 5th Ave?

Chipotle is open daily from 10:45 AM to 11:00 PM.