While many customers praised the staff for being friendly and helpful, there were also reports of rude and unprofessional behavior from some employees.
Food Quality
The food received mixed reviews, with some customers enjoying the freshness and taste, while others reported issues with overcooked or poorly prepared items.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions in the bathroom.
Order Accuracy
There were complaints about missing items in orders and inconsistencies between in-person and online orders.
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Timothy Bracken
5 days ago
1.0
Worst Cava experience I’ve ever had. The portions were shockingly small and the food tasted off. The restaurant felt cold and unwelcoming, and the staff were more focused on joking around than helping customers. The place also looked messy. I deleted the app after this .. I won’t be coming back.
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Chahinaz Hamidi
Jan 5, 2026
5.0
Never had any bad experiences with any of Cava’s locations nor quality of food!
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Emmy L
Jan 4, 2026
2.0
Food was fine but interaction I had was awful. I was overcharged for something I didn’t order because the person ringing me up was overworked!
This was today around 3:20pm- she had black glasses. Not only was she serving rice, she was also the cashier, taking care of the uber eats orders at the register, and refilling the cup station all by herself while the other employees were just around. Not only until she was about to clock out was when there were more employees. Cava do better
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Avebeenballin
Dec 27, 2025
3.0
I'm a regular customer but when I came in Today I was greeted with rude services and i was spoken to with aggression. While choosing what i wanted in my bowl i was rushed. The new manager was extremely rude and spoke to me in an unprofessional and condescending manner.
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Elaine He
Dec 21, 2025
1.0
placed a pickup order almost 20 minutes beforehand, came to pick up my order and nobody was helping and the lady at the cashier just kept looking and giving me looks when I said my kids meal was missing a milk and wasn’t in a bag and was missing pita chips, at that point I was assembling my own order which is ridiculous..